Troubleshoot Health Monitoring; Troubleshooting - Dell EMC IDPA DP4400 Getting Started Manual

Setting up the IDPA Appliance

Troubleshoot Health monitoring

Troubleshooting

Dell EMC Integrated Data Protection Appliance 2.4 Getting Started Guide
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Note
If the installation fails, click Download Log Bundle to download the logs of the
installation and then click Retry to re-start the installation. Ensure that you
download the logs before you retry the installation, else the system deletes the
logs.
Note
If you have selected Optional components such as Search, DPA, or CDRA, and
if any of these components fail during installation, the configuration of the other
components continues until it finishes. After the configuration process is
finished, you must login to the ACM dashboard to configure the failed
components.
After installing the IDPA Appliance if you access the Health tab and see a Service
Down - Message broker error message, then you need to run commands on the ACM
to resolve the error.
To resolve the Service Down - Message broker error on the Health tab, perform the
following actions on the ACM.
Procedure
1. Log in to the ACM using SSH.
2. Run the following command to restart the RabbitMQ service.
#service rabbitmq-server restart
3. Run the following command to check if the RabbitMQ service is running.
#service rabbitmq-server status
4. Run the following command to restart the Data Protection web application after
the RabbitMQ service starts.
#service dataprotection_webapp restart
5. Refresh the browser and verify that there are no errors on the Health tab.
Creating and downloading a log bundle
You can create and download a log bundle that can be analyzed or sent to customer
support.
1. In the ACM dashboard, click the log bundle icon in the upper right and select
Create log bundle.
2. On the Create log bundle dialog, select the components you want included in the
log bundle and click OK.
3. When the log bundle is created, reselect the log bundle icon and select Download
log bundle. Then specify the download location and click OK.
Accessing vCenter
If you need to log in to vCenter to troubleshoot an issue encountered during
installation, use the user
idpauser@localos and the common password for the IDPA.