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Dell EMC Integrated Data Protection Appliance DP4400 Version 2.3 Service Procedures 302-005-530 September 2019...
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MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. USE, COPYING, AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE. Dell Technologies, Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners. Published in the USA.
Troubleshooting shutdown of the DP4400............10 Chapter 2 Remove and replace assemblies Safety instructions.................... 12 Using the ACM Health dashboard to monitor the DP4400.........12 Remove and replace power supply..............13 Power supply units................13 Power supply status indicators............. 13 Remove and replace a power supply............. 15 Hard drive replacement overview..............
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Disconnect the power cords and I/O cables......... 73 Extend the system from the cabinet............ 74 Remove the system cover..............74 Remove the rear hard drive cage............75 Remove the NVMe card............... 76 Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
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Add the cache tier to the DDVE VM.............80 Start up the IDPA....................83 Start up the IDPA from Dell server............83 Start up the IDPA from iDRAC............. 83 Document references for IDPA Service video resources Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
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Contents Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
Prepare for assembly replacement This chapter contains the following topics: Hardware replacement overview..................... 8 Memory optimized (independent channel) mode..............8 Product serial number tag....................... 8 Shut down the IDPA........................ 9 Troubleshooting shutdown of the DP4400................10 Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
The target audience for this document is resources who are responsible for replacing IDPA DP4400 components. The following table lists the IDPA DP4400 components and whether it is required that they be shut down while being replaced. To replace one of these components, go to the required replacement procedure.
Note: The PSNT may contain multiple serial number stickers. The serial number for the DP4400 is on a white sticker that has a part number starting with 900 printed on it. Shut down the IDPA You can shut down the IDPA appliance from the ACM console.
13. Place each ESXi host into maintenance mode by running the following command on each host: esxcli system maintenanceMode set -e true -m noAction 14. Use the vSphere Client or the ESXi host to shut down all of the ESXi hosts. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
M2 memory remove and replace....................47 Remove and replace the network daughter card..............54 Remove and replace NIC cards....................64 Remove and replace the NVMe card..................71 Start up the IDPA........................83 Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
Using the ACM Health dashboard to monitor the DP4400 You can access the appliance configuration manager (ACM) Health dashboard to monitor the health of the DP4400. For each device, the interface displays alerts for the system. Clicking an alert provides additional details.
PSUs will result in mismatch condition or failure to turn the system on. Power supply status indicators Status LED indicators Note: The status LED indicators are always off and only turn on to a solid amber if any error occurs. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
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Power supply unit indicator codes AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator. The indicator shows whether power is present or a power fault has occurred. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
If two PSUs are used, they must be of the same type and have the same maximum output power. CAUTION Combining AC and DC PSUs is not supported and triggers a mismatch. Remove and replace a power supply Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
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CAUTION The system needs one power supply unit (PSU) for normal operation. Since the DP4400 is a power-redundant system, remove and replace only one PSU at a time in a system that is powered on. 1. Follow all safety guidelines.
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Wait until the new PSU is discovered and enabled before you remove the other PSU. The PSU status indicator turns green to signify that the PSU is functioning properly. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
CAUTION Do not turn off or restart your system while a hard drive is being formatted. Doing so can cause a hard drive failure. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
PSU, check an electrical error (for the LED on the PSU. Reseat the PSU. example, voltage out of range, or a failed power supply unit (PSU) or voltage regulator). Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
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The hard drive indicator codes table describes the indicator codes: flashing green, steady green, and amber. Table 4 Hard drive indicator codes Hard drive status indicator code Condition Flashes green twice per second Identifying drive or preparing for removal. Drive ready for removal. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
| 10.69TB | None | 0% | 17| Online | OK NS01 | 10.69TB | None | 0% In this example, disk 5 is identified as failed and should be replaced. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
Remove and replace assemblies Hard drive access For the DP4400 24-96 TB configuration, hard drives 0-11 are installed in the front panel, and hard drives 12-13 are installed in the rear panel. For the DP4400 8-24 TB configuration, hard drives 0-3 are installed in the front panel, and hard drives 12-13 are installed in the rear panel.
2. If applicable, remove the front bezel. Procedure 1. Press the release button to open the hard drive release handle. 2. Holding the handle, slide the hard drive out of the hard drive slot. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
Mixing hard drives from previous generations of PowerEdge servers is not supported. CAUTION SATA hard drives are not supported in the DP4400. CAUTION When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
1. Align and insert the right end of the bezel onto the system. 2. Press the release button and fit the left end of the bezel onto the system. 3. Lock the bezel by using the key. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
| 0% | 17| Online| OK NS01 | 10.69TB | None | 0% 3. Verify the state for all disks is "Online," and that the status for all disks is "OK". Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Press the release tab on the hard drive tray and lift the hard drive carrier handle upward to disengage the hard drive from the backplane. 3. Hold the hard drive carrier handle and lift the hard drive carrier out of the hard drive tray. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
1. Push out at the edges of the carrier to disengage the tabs on the hard drive carrier from the slots on the hard drive. 2. Lift the hard drive carrier away from the hard drive. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
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3. Insert the hard drive carrier into the hard drive tray. 4. Lower the hard drive carrier handle to engage the hard drive to the connector on the backplane and lock the hard drive in place. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Figure 17 Install the system cover Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
| 5 | OK | Full | 38%| 9000 RPM| | 6 | OK | Full | 38%| 9000 RPM| In this example, fan 3 is identified as failed and should be replaced. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
The cooling fans are hot swappable. To maintain proper cooling while the system is on, replace only one fan at a time. Procedure 1. Press the release tab and lift the cooling fan out of the cooling fan assembly. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
After a fan is replaced, you can run the FRU command line verification from the ACM to ensure that the replacement was successful. Procedure 1. From the ACM, type the following command: # showfru fan Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
Figure 22 Install the system cover Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
The slam latches will engage to secure the system in the cabinet. Figure 23 Slide the system into the cabinet DIMM remove and replace The following table lists the memory capacity and the number of DIMMs for the DP4400. Table 5 DP4400 memory configuration Memory capacity...
# showfru dimm The screen displays that the system is collecting data. When the data collection is completed, the screen displays status information for the DIMMs. acme-dp4400-ACM:~ # showfru dimm Collecting Data.... ________________________________________________________________ Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. 2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
1. Disconnect all the cables from the hard drive backplane. 2. Lift the hard drive tray handles 90 degrees upward. 3. Hold the hard drive tray handles, and lift the hard drive tray out of the system. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Push the ejectors outward on both ends of the memory module socket to release the memory module from the socket. 3. Lift and remove the memory module from the system. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation. 4. Press the memory module with your thumbs until the socket levers firmly click into place. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
4. Lower the hard drive tray handles to lock the hard drive tray in place. 5. Connect all the cables to the hard drive backplane. Figure 29 Installing the mid hard drive tray Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Figure 32 Remove System cover Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
The bottom M.2 module is in Slot 0, and the top M.2 module is in Slot 1. 2. Unscrew the screw that secures the M.2 module on the BOSS card. 3. Lift the M.2 module away from the BOSS card. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
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1. Pull the expansion card latch out of the slot. 2. Hold the BOSS card by its edges, and align the card edge connector with the expansion card connector on the riser. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
| 111.79GB| None | 0% 2. Verify that the status for the BOSS card is "OK". Verify that the state for both M.2 cards is "Online" and the statuses are "OK". Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
The network daughter card (NDC) is not hot-swappable and requires a system shutdown. The NDC is a small, removable mezzanine card with integrated network interface controller (NIC) ports that provide network connectivity. The DP4400 supports up to four SFP+ ports that support up to 10 Gbps.
2. Label each power cord and I/O cable so you can easily identify them when you need to plug them in to restore the system. 3. Unplug power cords from the power supplies and disconnect the I/O cables from the system. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
3. Ensure that the clip on the right-hand side of the cage is not holding anything in place. 4. Hold the hard drive cage by its sides, and lift it away from the system. Figure 41 Removing the 3.5 inch hard drive rear cage Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Hold the NDC by the edges on either side of the touch points, and lift to remove it from the connector on the system board. 3. Slide the NDC towards the front of the system until the Ethernet connectors are clear of the slot in the back panel. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
4. Using a Phillips #2 screwdriver, tighten the captive screws to secure the NDC to the system board. Figure 45 Installing the network daughter card Install the NVMe card and riser 2B Procedure 1. Align the slot on the riser with the standoff on the system. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Lower the hard drive cage into the system until it is firmly seated. 3. Using Phillips #2 screwdriver, tighten the screws to secure the hard drive cage to the system. 4. Connect all the cables to the rear hard drive backplane. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
NIC cards are not hot-swappable and require a system shutdown. The network interface controller (NIC) cards are removable PCI cards. The DP4400 ships with one 10 GbE quad-port optical ethernet card used for the LAN, and one 1 GbE dual-port copper ethernet card used for a service connection.
2. Label each power cord and I/O cable so you can easily identify them when you need to plug them in to restore the system. 3. Unplug power cords from the power supplies and disconnect the I/O cables from the system. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
Figure 53 Removing the NIC card from expansion card riser 1 Install the NIC card into expansion card riser 1 Before you begin Follow all safety guidelines. Procedure 1. Unpack the NIC card and prepare it for installation. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
Under Hardware Configuration, identify the disk for the cache tier. 4. From the top menu bar, click Edit. 5. Click the disk that you identified in step 3. 6. Click the Delete files from datastore checkbox. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
1. Shut down the system as described in Shut down the IDPA. 2. Label each power cord and I/O cable so you can easily identify them when you need to plug them in to restore the system. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
3. Ensure that the clip on the right-hand side of the cage is not holding anything in place. 4. Hold the hard drive cage by its sides, and lift it away from the system. Figure 58 Removing the 3.5 inch hard drive rear cage Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
3. Insert the card firmly into the connector on the riser until the card is fully seated. 4. Push the expansion card latch. Figure 60 Installing the NVMe card into expansion card riser 2B Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
1. Log in to the ESXi server 2. Create a new data store named DP-appliance-ssd: a. From the ESXi Navigator, click Storage. b. Click New datastore. c. Complete the steps in the New Datastore wizard. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
For the disk size, enter the size that you recorded previously. e. For the location, choose DP-appliance-ssd. f. For Disk Provisioning, click Thick provisioned, lazily zeroed. g. For Disk mode, select Independent - persistent. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
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------------------- ----- Total 0 disks and 31 devs 6. To add the cache tier back to the DDVE VM, type the following command: # storage add tier cache dev<number> spindle-group 1 Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
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8. To verify that the filesystem is enabled and running, type the following command: filesys status sysadmin@ssg242172# filesys status The filesystem is enabled and running. Results The NVMe replacement is complete. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
2. Click the Power On System button. Note: The ACM will be accessible within approximately 20 minutes. 3. Connect to the ACM by accessing the https://<ACM_IP>:8543 URL from the browser. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
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Remove and replace assemblies Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
Integrated Data Protection Appliance Software Compatibility Guide Information about software components and versions that are used in the IDPA product. Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
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Document references for IDPA Dell EMC Integrated Data Protection Appliance DP4400 Service Procedures...
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