Troubleshooting - Crystal Video Swift800 Pro User Manual

Troubleshooting

1. The transmitter and receiver cannot establish a connection.
a) Check whether the product's antenna has been installed correctly.
b) Check whether the power adapter or battery input comply with the product
specification requirements.
c) Check whether the product can boot up normally, and whether the display screen
can display normally.
d) Check whether the product's transmitter and receiver's working mode are matched.
e) Confirm whether the product's transmitter and receiver have been successfully paired.
f) The transmitter and receiver should be placed at a distance of about 1 meter;
re-pair WPS.
2. The screen is blurry or frozen.
Please confirm whether the following conditions have been met:
a) Confirm whether the product's working frequency and switching frequency are
correct, and prioritize setting them between CH5 and CH9.
b) Confirm the transmission distance and transmission environment. It is possible to
try reducing the distance or increasing the device's height.
c) Confirm whether multiple products are being used simultaneously. When using
multiple products, please separate their working frequencies by 1 or more frequencies.
For example, one of them can be set at CH5 and another can be set at CH7, while
transmitters must be 2 meters away from each other, and receivers must be 2
meters away from each other.
d) Confirm whether there are other wireless products in the immediate area. For
example, for wireless phone calls, please adjust the distance between this product
and other wireless devices based on the situation (a recommended distance is 2
meters or more).
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3. The receiver and broadcast station or monitor do not
have a screen output.
a) Check whether the power adapter or battery input comply with this product's
specification requirements.
b) Check whether the product can boot up normally, and whether the display screen
can display normally. Check whether the receiver has the startup screen.
c) Confirm whether the transmitter and receiver can successfully establish a network
connection by confirming the signal strength based on the icon on the display screen.
d) Confirm whether the transmitter's display screen can be used to detect the video
format. If the video format is not detected, confirm whether the video source and
transmitter are connected normally using a video signal cable.
e) Confirm whether the receiver's display screen can detect the video format. If the
video format is not detected, switch the video source's video format to confirm.
For example, in the case of 1080p60 or 1080i50, if the video format is detected,
confirm whether the broadcast station and receiver are connected normally using
a video signal cable.
4. Output image has a green splash screen.
a) Confirm whether the transmitter or receiver's video signal cable has a good connection.
b) Use SDI/HDMI as the digital signal and a fast transmission rate, and is it recommended
to use brand-name cables.
Note: If the above problems cannot be resolved by using these quick solutions, please
contact the distributor or factory for technical support.
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