Annex Warranty Terms (Overseas) - Afore HNS TL-1 Series User Manual

Annex Warranty Terms (Overseas)

Afore New Energy Technology (Shanghai) Co., Ltd. (Hereinafter referred to as the "Afore") Product Warranty Terms
1.ProductQuality Standards and Warranty
1.1 Afore inverters comply with local safety regulations related to the national grid and grid standards.
1.2 The inverter warranty is valid for five years.
1.3 Spare parts warranty is valid 3 months (beginning from the date of shipment), during the warranty period, Afore is
responsible for the replacement.
NO.
1
2
1.4 The monitoring module warranty is valid for 12 months (beginning from the date of shipment).
1.5 After the products leaving the factory, the appearance damage (scratches, rust, chemical damage) is beyond
warranty.
2.Warranty Exceptions
2.1 Inverter failure caused by non-compliance with national utility grid standard
voltage, grid frequency etc.
2.2 Inverter malfunction or damage caused by non-professional or non-qualified personnel
2.3 Failure to observe the user manual, the installation guide, and the maintenance regulations
2.4 Remove or damage warranty seal
2.5 Change or remove specification label, serial number (SN)
2.6 Product malfunction or damage due to disobey to relevant laws and regulations or technical requirements in
power plant design, construction or installation works
2.7 Solar panels' input parameters out of the inverter's allowed range
2.8 Product malfunction or damage due to installation on movable device or in vibration occasions
2.9Failure or damage caused by corrosion, lightning and other natural damage or force majeure
2.10 Unauthorized alteration or disassembly of the product
2.11 Damage or malfunction caused by other facilities eg. Surge damage caused by switching on/off high power
generator
2.12 Low electricity generation because of inverter self-protection caused by environmental reasons (such
as the installation environment, natural environment, grid environment, etc.) is not a quality problem.
3.Repair and Replacement
3.1 When a failure occurs, the user should check and record from the screen display the error code, DC voltage, AC
voltage data or phenolenaect., then contact your local dealer.
3.2 When the dealer or Afore confirm that it is the product quality problem ,the faulty product will be replaced.
3.3 For the product has been replaced or repaired, the remaining warranty entitlement will be transferred to the
Spare Parts
Item
DC PV Connector（MC4）
AC Connector
31
which lead to eg. abnormal grid