Troubleshooting - ResMed H5i Information Manual

Troubleshooting

If there is a problem, try the following suggestions. If the problem cannot be solved, contact your
equipment supplier or ResMed. Do not attempt to open these devices.
Problem/possible cause
No display
Power is not connected.
The DC plug is partially inserted into the
back of the device.
The S9 and H5i are not connected
correctly.
Insufficient air delivered from the S9 device
Ramp time is in use.
Air filter is dirty.
Air tubing is not connected properly.
Air tubing is blocked, pinched or
punctured.
Mask and headgear are not positioned
correctly.
The H5i flip lid is not latched correctly.
The H5i flip lid seal is not fitted correctly. Make sure the flip lid seal is facing the right way up and
Incorrect air tubing selected.
Device does not start when you breathe into the mask
Breath is not deep enough to trigger
SmartStart/Stop.
There is excessive leak.
Solution
Ensure the power cable is connected and the power outlet
(if available) is on.
Fully insert the DC plug.
Ensure that the S9 and H5i are securely attached.
Wait for air pressure to build up or change ramp time.
Replace air filter.
Check air tubing.
Unblock or free the air tubing. Check the air tubing for
punctures.
Adjust position of mask and headgear.
Close the flip lid ensuring that it clicks into place.
fitted securely.
If you are using the SlimLine or Standard air tubing ensure
that you have the correct air tubing selected via the menu.
Take a deep breath in and out through the mask.
Adjust position of mask and headgear.
Air tubing not connected properly. Connect firmly at both
ends.
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