Table of Contents
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Section 3
TROUBLESHOOTING
Troubleshooting assistance for common problems:
● Scanner does not turn on
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● The Scanner does not output data.
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● Scanner does not read barcodes
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With USB communication, maybe the communication is not
established due to the cable is not being connected right.
Please connect the cable to the right USB port
Scanner may not be connected to the host correctly; please
check cable connection on host computer side.
Scanner may not be configured to the correct interface, please
reconfigure the interface type for the scanner to match the
cable used
Maybe the specific barcode is not enabled, please enable it.
May be the barcode is not valid. Please check the barcode with
another scanner to verify it can be read.
Maybe the scanner firmware doesn't support that specific
barcode; please contact the dealer or us.
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