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Troubleshooting
11 Tips for operators and service technicians
Repairs, above and beyond standard maintenance, may only be carried out by a suitably quali-
fied technician or one of our service technicians�
EN
US
Problem
Image contains a high
amount of red; healthy
tooth substance is not
properly green
Image is blurred, milky
Image too dark
No image
Image is shown distorted
22
Probable cause
Penetration of external light
The disposable protective cover
is not positioned correctly on the
window of the camera lens itself
Window of the camera lens is
dirty
Handpiece is defective
LEDs defective
USB connection cable is not con-
nected
USB connection cable is faulty
Computer is not switched on,
software has not started
Camera driver is not correctly in-
stalled
Wrong resolution settings
Solution
Check the position of the spacer
i
(directly on the tooth)�
Turn off or dim source of exter-
i
nal light (e�g� operating light);
darken the room�
Place the disposable protective
i
cover correctly on the window of
the camera lens�
Clean the window of the camera
i
lens (see "9�2 Cleaning the
camera lens")�
Send handpiece for repair�
i
Send handpiece for repair�
i
Connect the USB connection
i
cable�
Replace the USB connection
i
cable�
Switch on the computer and
i
start the software�
Check the driver installation and
i
software settings�
Choose an aspect ratio of 4:3 in
i
VistaConfig > Video proper-
ties> Display
2108100003L29 1602V006
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