Toshiba Strata CTX100 General Description Manual page 48

Telephones and Peripherals
CTX Attendant Console
Important!
• If a DKT telephone is connected to the CTX Attendant Console PC, the keyboard must be used
for all Attendant operations when the console is running. (When the console is in Position
Busy, it is still running.)
• When the Attendant Console software is not running, the DKT3001 telephone can be used for
regular calling. Calls intended for an Attendant (Dial "0") when the software is not running
will follow the Alternate Destination programmed in Strata CTX. Only calls directed to the
DKT's primary extension number will ring the phone.
• If the handset interferes with the headset, you can unplug the handset while using the headset.
The Strata CTX670 system supports up to four, and the CTX100 supports up to two Attendant
Consoles. Multiple consoles automatically share the incoming call load on a call-by-call rotation
basis. Features such as Overflow, Position Busy, and Interposition Call Transfer add to the
efficiency of single or multiple console applications.
The CTX Attendant Console is designed to handle all call activity within a single Call Monitor
screen, shown below. All calls will appear in a single list.
Menu Bar
View
Pane
Status Bar
Calls are marked with icons to show the current status. All calls remain on the list for the life of the
call when controlled by the Attendant.
Features such as Paging, Call Pickup, Call Park offer many alternatives. The Administration
window enables the Attendant to define which feature options are presented, and which option is
the primary operation for that Attendant. For example, if the Attendant only needs to use an All
Call Page, then this is the only option on the Tool Bar. If two zones are used for paging, as well as
the All Call, then an option pull down is included on the icon. Clicking the icon starts the All Call
Page, then the Attendant can select one of two page zones.
All other views available for the Attendant are for administrative and management use. They do
not control any type of call handling except how chosen options affect the overall operation.
34
Toolbar Icons
Call
Call Attributes
Status
(See Appendix
for definitions)
Tabs
Info Bar
Call List
Strata CTX General Description
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11/02