Dvd-R/-Rw Drive - Toshiba TECRA A2 User Manual

Troubleshooting
Problem
Cannot write correctly

DVD-R/-RW drive

For more information, refer to Chapter 4,
Problem
You cannot access a
CD/DVD in the drive
Some CD/DVDs run
correctly, but others do
not
9-12
Procedure
If you have trouble writing, make sure you are
observing the following precautions:
Use only media recommended by TOSHIBA.
Do not use the mouse or keyboard during writing.
Use only the software supplied with the computer
for recording.
Do not run or start other software during writing.
Do not jar the computer during writing.
Do not connect/disconnect external devices or
install/remove internal cards during writing.
If problems persist, contact your dealer.
Operating
Procedure
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. Refer to the
Chapter 4 for details on cleaning.
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the CD/DVD's documentation.
Basics.
Media care section in
User's Manual