HP Chromebook x360 11 G3 Education Edition Maintenance And Service Manual
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HP Chromebook x360 11 G3 Education Edition Maintenance And Service Manual

HP Chromebook x360 11 G3 Education Edition Maintenance And Service Manual

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Maintenance and Service Guide
HP Chromebook x360 11 G3 Education Edition
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Chromebook x360 11 G3 Education Edition

  • Page 1 Maintenance and Service Guide HP Chromebook x360 11 G3 Education Edition IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Bluetooth is a trademark owned by its proprietor to most models. Some features may not be using any software product preinstalled on and used by HP Inc. under license. Google, available on the computer. this computer, you agree to be bound by...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Components ......................................3 Right side ....................................3 Left side ..................................... 5 Display ......................................7 Keyboard area ................................... 8 Touchpad ................................8 Bottom ....................................... 9 Labels ....................................... 10 3 Illustrated parts catalog ..................................12 Computer major components ..............................
  • Page 6 WLAN module ..............................37 Connector board cables ............................ 39 Connector board ..............................40 System board ..............................42 Power cable ................................ 45 Display assembly ............................... 46 6 Specifications ......................................53 Computer specifications ................................ 53 7 Backing up, resetting, and recovering ..............................55 Backing up ....................................

  • Page 7: Product Description

    Table 1-1 Product description Category Description Product Name HP Chromebook™ x360 11 G3 Education Edition Processor Intel® Celeron™ N4120 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache, ● 2400 MHz FSB, 6 W) Intel Celeron N4100 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache,...
  • Page 8 Table 1-1 Product description (continued) Category Description Full-size Google textured island-style keyboard in dark dusk green/dusk green finish, spill- ● resistant, pick-proof/skirt-anchored keycaps for keyboard camera, IPX1 (only available and required when keyboard camera and dark dusk green/dusk green finish are selected) Touchpad requirements: Multitouch gestures enables and Taps enabled as default Power requirements Supports a 2-cell, 47-WHr, 6.15-AHr, Li-ion battery...

  • Page 9: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, (microphone) combo jack earbuds, a headset, or a television audio cable.
  • Page 10 Table 2-1 Right-side components and their descriptions (continued) Component Description Blinking amber: The battery has an error. ● ● Off: The battery is not charging. USB Type-C power connector and super Connects an AC adapter that has a USB Type-C connector, speed port supplying power to the computer and, if needed, charging the computer battery.

  • Page 11: Left Side

    Left side Table 2-2 Left-side components and their descriptions Component Description Nano security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
  • Page 12 Table 2-2 Left-side components and their descriptions (continued) Component Description Off: The computer is off or in Hibernation. Hibernation is a ● power-saving state that uses the least amount of power. Control speaker volume on the computer. Volume buttons Chapter 2 Components...

  • Page 13: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, go to http://www.hp.com/support, type HP Documentation in the taskbar search box, and then select HP Documentation.

  • Page 14: Keyboard Area

    Keyboard area Touchpad Table 2-4 Touchpad component and its description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Chapter 2 Components...

  • Page 15: Bottom

    Bottom Table 2-5 Bottom component and its description Components Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 16: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-6 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 17 Table 2-7 Service label components (continued) Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 18: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog...
  • Page 19 Table 3-1 Major component spare part information Item Component Spare part number Display assembly: The display assembly is available at the subcomponent level only. For more display assembly spare part information, see Display components on page Keyboard/top cover in blue finish for use with computer models equipped with a keyboard camera (includes keyboard cable): For use in Belgium L92217-A41 For use in Brazil...
  • Page 20 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Germany L92216-041 For use in Israel L92216-BB1 For use in Italy L92216-061 For use in Latin America L92216-161 For use in the Netherlands L92216-B31 For use in Portugal L92216-131 For use in Romania...
  • Page 21 Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in South Korea L92215-AD1 For use in Spain L92215-071 For use in Switzerland L92215-BG1 For use in Taiwan L92215-AB1 For use in Thailand L92215-281 For use in Turkey L92215-141 For use in the United Kingdom L92215-031...
  • Page 22 Table 3-1 Major component spare part information (continued) Item Component Spare part number In blue finish L92193-001 In gray finish L92192-001 (3b) Touchpad cable (included in the Cable Kit, spare part number L92200-001) (3c) Touchpad bracket (included in the Bracket Kit, spare part number L92206-001) (4a) Keyboard camera module L92211-001...

  • Page 23: Display Components

    Display components Table 3-2 Display component spare part information Item Component Spare part number Display panel assembly (includes bezel and display panel cable): 11.6-in, HD, brightview, LED, UWVA, touchscreen display panel with digitizer L92338-001 11.6-in, HD, brightview, LED, UWVA, touchscreen display panel without digitizer L92337-001 Webcam module (includes double-sided adhesive) L92213-001...

  • Page 24: Miscellaneous Parts

    Cable Kit (includes connector board high-speed cable, connector board low-speed cable, keyboard camera cable, L92200-001 power cable, touchpad cable, and webcam module cable) Digitizer pen 928519-001 Essential backpack 679923-001 HP comfort grip wireless mouse 691922-001 HP nano security lock 918431-001 HP USB laser mouse 674318-001 Power cord (C5, 1.0-m, sticker conventional):...

  • Page 25: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 26: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether ●...

  • Page 27: Packaging And Transporting Guidelines

    Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V...

  • Page 28: Workstation Guidelines

    Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools ● and equipment. Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●...
  • Page 29 The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V...

  • Page 30: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts this your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 31 Table 5-1 Keyboard/top cover spare part information (continued) For use in country Spare part number For use in country Spare part number For use in country Spare part number or region or region or region For use in the Czech L92216-FL1 For use in Portugal L92216-131...
  • Page 32 Remove the keyboard/top cover: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 33 Use a thin plastic tool (1) to separate the rear edge of the keyboard/top cover (2) from the bottom cover. Position the computer right side up with the rear toward you. Open the computer as far as it will open. Lift the rear edge of the keyboard/top cover (1) as far as the keyboard cable and touchpad cable allow.
  • Page 34 Remove the keyboard/top cover (6). Reverse this procedure to install the keyboard/top cover. Chapter 5 Removal and replacement procedures...

  • Page 35: Touchpad Cable

    Touchpad cable NOTE: The touchpad cable is included in the Cable Kit, spare part number L92200-001. Before removing the touchpad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 36: Touchpad

    Touchpad Table 5-2 Touchpad spare part information Description Spare part number In blue finish L92193-001 In gray finish L92192-001 Before removing the touchpad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 37 Remove the touchpad (6) and cable. Reverse this procedure to install the touchpad. Component replacement procedures...

  • Page 38: Keyboard Camera

    Keyboard camera Table 5-3 Keyboard camera spare part information Description Spare part number Keyboard camera L92211-001 Before removing the keyboard camera, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Keyboard Camera Cable

    Keyboard camera cable NOTE: The keyboard camera cable is included in the Cable Kit, spare part number L92200-001. Before removing the keyboard camera cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Speakers

    Speakers Table 5-4 Speaker spare part information Description Spare part number Speakers (include left and right speakers and cables) L92194-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Battery

    Remove the speakers (4). Reverse this procedure to install the speakers. Battery Table 5-5 Battery spare part information Description Spare part number Battery (2-cell, 47-WHr, 6.15-AHr, Li-ion; includes cable) L75783-005 Battery Mylar L89766-001 Before removing the battery, follow these steps: Shut down the computer.
  • Page 42 Remove the battery (4). Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures...

  • Page 43: Wlan Module

    WLAN module Table 5-6 WLAN module spare part information Description Spare part number Intel 9560 ac 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro WLAN module L22634-005 WLAN bracket (included in the Bracket Kit, spare part number L92206-001) IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 44 Remove the WLAN module (5) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures...

  • Page 45: Connector Board Cables

    Connector board cables NOTE: The connector board cables are included in the Cable Kit, spare part number L92200-001. Before removing the connector board cables, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 46: Connector Board

    Connector board Table 5-7 Connector board spare part information Description Spare part number Connector board (includes audio jack and USB port) L92212-001 Before removing the connector board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 47 Remove the connector board (7) and cables. Reverse this procedure to install the connector board. Component replacement procedures...

  • Page 48: System Board

    System board NOTE: The system board spare part kit includes the processor, heat sink, and replacement thermal material. Table 5-8 System board spare part information Description Spare part number Equipped with an Intel Celeron N4120 processor, 8 GB of system memory, 64 GB of eMMC system storage, and L92190-001 the Google Chrome®...
  • Page 49 Release the power cable from the retention clip (10) built into the bottom cover. Component replacement procedures...
  • Page 50 Remove the six Phillips M2.0×4.2 screws (1) that secure the system board to the bottom cover. Lift the left side the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.

  • Page 51: Power Cable

    Power cable NOTE: The power cable is included in the Cable Kit, spare part number L92200-001. Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 52: Display Assembly

    Display assembly NOTE: The display assembly is available at the subcomponent level only. See the removal section for each component for information. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 Disconnect the display panel cable (7) from the system board. Component replacement procedures...
  • Page 54 Remove the four Phillips M2.5×4.7 screws that secure the display assembly to the keyboard/top cover. Rotate the display assembly (1) clockwise to release the right hinge from the keyboard/top cover. Chapter 5 Removal and replacement procedures...
  • Page 55 Slide the display assembly (2) to the right at an angle to release the left hinge from the keyboard/top cover. Remove the display assembly. Remove the display panel assembly by following these steps: Use a case utility tool (1) or a similar thin plastic tool to separate the top edge of the display panel assembly from the display back cover.
  • Page 56 Swing the top edge of the display panel assembly (2) up and away from the display back cover until it rests upside down in front of the display back cover. Disconnect the display panel cable (1) from the display panel assembly. Chapter 5 Removal and replacement procedures...
  • Page 57 Remove the display panel assembly (2). The display panel assembly is available using spare part numbers L92338-001 (for use with computer models equipped with a digitizer) and L92337-001 (for use with computer models not equipped with a digitizer). Remove the display back cover by following these steps: Remove the six Phillips M2.5×3.0 broad head screws (1) that secure the display back cover to the display hinges.
  • Page 58 Remove the webcam module by following these steps: Detach the webcam module (1) from the display back cover. (The webcam module is attached to the display back cover with double-sided adhesive.) Release the ZIF connector (2) to which the webcam module cable is connected, and then disconnect the webcam module cable from the webcam module.

  • Page 59: Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 60 Table 6-1 Computer specifications (continued) Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating –20°C to 60°C –4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating –15 m to 3,048 m –50 ft to 10,000 ft Nonoperating –15 m to 12,192 m...

  • Page 61: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive . For detailed information about creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on your computer hard drive, including all the files in the Downloads folder.

  • Page 62: Installing The Chromebook Recovery Utility

    Before beginning the recovery process, you need the following: A USB flash drive or SD memory card with a capacity of 4 GB or greater. Beacause all data is erased from ● this storage device when the recovery media is created, back up any files from the device before you begin. A computer with Internet access.

  • Page 63: Setting Up Your Computer After A Reset Or Recovery

    NOTE: If an error message is displayed, you might need to run the Chrome Recovery Utility again or use a different USB flash drive or SD memory card. When the “System Recovery is complete” message is displayed, remove the recovery media. The computer restarts with Chrome OS reinstalled.

  • Page 64: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 65: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 8-1 Power cord requirements Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway...
  • Page 66 Table 8-1 Power cord requirements (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 67: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 68: Index

    Index connector board high-speed cable AC adapter light 3 removal 39 jacks AC adapter, spare part number 18 spare part number 39 audio-in 3 audio, product description 1 connector board low-speed cable audio-out 3 audio-in jack 3 removal 39 headphone 3 audio-out jack 3 spare part number 39 microphone 3...
  • Page 69 microphone 7 product name and number, traveling with the computer 11 jack 3 computer 10 product description 1 USB SuperSpeed port 3, 5 microSD memory card reader 3 recovery media USB Type-C power connector and model name 1 creating 56 port 5 mouse, spare part numbers 18 erase 57...

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