Troubleshooting - Philips DECT1111S/29 User Manual

PROBLEMS
- No dialling tone when
pressing .
- icon is blinking.
- When the handset is
placed on the charging
unit, no beep is heard.
- Battery icon remains
empty although the
handset has charged for 24
hours.
- No symbol on the
display.
- Bad audio quality
(crackles, muted, echo,
etc.).
- The Caller Display (CLI)
does not work.
- The telephone rings
while on line.
- No caller Id/poor audio
quality/poor connection
quality with broadband
DSL Internet

Troubleshooting

Please contact : www.philips.com/support
CAUSES
- The base station is not properly
connected to electricity or to the
telephone sockets.
- Too far from the base station
- Battery pack is low (low battery icon is
displayed).
- The handset is out of range.
- The handset is not placed correctly on
the base station charging unit.
- Charging contacts are dirty.
- Handset battery pack is defective.
- Batteries are uncharged.
- Interference from nearby electrical
appliance.
- Base station installed in a room with
thick walls.
- You are using the handset too far from
the base station.
- Service not activated or wrong
operator or wrong setting.
- An attempt to transfer a call is in
progress.
- DSL filter(s)/splitter missing or
insufficient number of filters
- Modem &/or phone plugged in wrong
DSL filter slot
- Defective DSL filter(s)
SOLUTIONS
- Check the connections.(p 4).
Reset the product by unplugging the
power cord for few seconds and then by
connecting it again
- Move closer to the base
- Charge the batteries for at least 24
hours. (page 4).
- Move closer to the base station.
- Take the handset off the base station
and put it back again.
- Clean them with a clean and dry cloth.
Please contact your PHILIPS dealer in
order to purchase new rechargeable
battery pack.
Make sure your product is plugged in.
(p 4).
Charge the batteries (p 4).
- Try to plug the base station in
elsewhere.
- Install the base station in a different
room.
- Move closer to the base station.
- Reduce the volume level (p 12)
- Check your subscription with network
or change the dial mode (see p 13).
Philips cannot guarantee the operation
behind an ISDN adpator or a PABX.
- Press the talk key to take the line if
appropriate.
- Make sure you have one DSL filter
plugged directly on each line socket used
in the house
- Check the modem and the phone are
plugged in the correct filter slot (one
specific for each)
- The filter(s) can be defective. Replace
it/them and make another test
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