Troubleshooting Communication - SolarEdge StorEdge Installation Manual

65 Troubleshooting Communication

Troubleshooting Communication

Troubleshooting Ethernet (LAN) Communication
The possible errors and their troubleshooting are detailed in the following table:
Error Message
LAN cable disconnected
No DHCP
Configure Static IP or set to DHCP
Gateway not responding
No Internet connection
No connection to SolarEdge servers
Troubleshooting RS485 Communication
If the message RS485 Master Not Found appears in the Status screen, check the
connections to the master device and fix if required.
StorEdge Single Phase Inverter with HD-Wave Technology MAN-01-00627-1.1
Possible Cause and Troubleshooting
Physical connection fault. Check the cable pin-out
assignment and cable connection
IP settings issue. Check the router and inverter
configuration. Consult your network IT.
Ping to router failed. Check the physical
connection to the switch/ router. Check that
the link LED at the router /switch is lit
(indicating phy-link). If OK - contact your
network IT, otherwise replace the cable or
change it from cross to straight connection.
Ping to google.com failed. Connect a laptop
and check for internet connection. If internet
access is unavailable, contact your IT admin or
your internet provider.
For Wi-Fi networks, ensure that user-name and
password are as defined in the internet
provider AP/ router.
Ping or connection to SolarEdge server failed.
Check the SolarEdge server address, under LAN
Conf sub-menu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator
whether a firewall or another device is blocking
transmission.