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Tips and Troubleshooting
When upgrading software, the messages appear in the wrong language
1 On your PC, open your Internet browser and go to
http://www.homecontrol.philips.com. Follow the link to the software upgrades section.
2 Download and start the RC9800i Firmware Upgrade Tool;
3 Connect the RC9800i to your PC via the USB cable;
4 Switch the RC9800i off and on again, and keep the Back key pressed while the device
starts up;
5 Choose your language;
6 Follow the instructions on the PC screen and on your RC9800i.
EPG
I can't activate the EPG
If you can't activate your EPG, check the following:
Is your wireless network operational?
Can your device access the wireless network? See 'Network Settings' on page 15;
Have you entered the correct activation code? See 'Electronic Program Guide (EPG)' on
page 46.
I have activated the EPG application on my RC9800i, but it still doesn't work
If the activation of the EPG was successful, but the EPG application still doesn't work, check the
following:
Have you assigned your EPG lineup? See 'Assigning Lineups to Devices' beginning on page 50;
If there are no EPG Data displayed in the EPG application, check whether your Time, Date and
Time Zone settings are correct. See 'Date & Time Settings' on page 17;
Have valid EPG data been downloaded? To find out how to consult the EPG download status,
see 'Downloading EPG Data' on page 49. If the download is in progress, allow time for the
EPG to finish downloading.
Are the search criteria correct? If no items have been found in the EPG data, change your
search criteria/filters. See 'Searching Programs' on page 34.
Note If any download errors occurs, the Download Status screen will indicate the error.
Online Information
Consult http://www.homecontrol.philips.com to find the latest information on your RC9800i. You
will find, amongst other material, the most up to date version of this 'Tips and Troubleshooting'
chapter.
Support for Your Philips Connected Planet Product
Philips products have been designed and manufactured in accordance with the highest quality
standards. If your Philips Connected Planet product is not working correctly, we recommend that
you check your user manual to verify that your product is properly connected and configured. The
website for Connected Planet support (http://www.philips.com/support) offers you all of the
information you need to optimally enjoy your product – this includes help to get started, frequently
asked questions and interactive troubleshooting.
User Manual
56
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