HP Elite x3 Manual page 24

2. Remove AC adapter and try to boot from battery.
Power button
3. Perform a restart.
does not work
Device does not
If the battery does not appear to be charging:
charge properly
1. Check that you are using the correct charger for the phablet.
2. Try a different power outlet.
3. Check for signs of physical damage to the USB-C port.
4. If the customer has just received the unit and it does not power on when
1. Restart the phablet.
Speakers produce
2. Reset the phablet.
a crackling sound.
1. Use the camera to record audio.
Microphone does
2. Restart the phablet.
not work and
3. Reset the phablet.
cannot be used to
record audio.
1. Adjust the volume.
Tablet does not
2. Insert or remove the headphones.
produce any
3. Restart the phablet.
sound.
4. Reset the phablet.
1. Check that the phablet is turned on.
Volume button
2. Insert or remove the headphones.
does not work.
3. Disconnect the phablet from all wireless, Miracast, and Bluetooth
1. Restart the phablet.
Webcams do not
2. Reset the phablet.
turn on.
1. If you are using a stylus with the screen, check that it is a passive stylus.
Touch panel does
2. Restart the phablet.
not work.
3. Remove any physical barriers, such as gloves on the user's hands or a
4. If you can still navigate the screen, run the Touch test in HP Mobile
5. If the issue is not resolved after following each of the previous steps,
6. If the issue persists after a reset, the phablet must be replaced.
1. Check that the adapter/docks being used are compatible with the
The phablet does
not connect to an
2. Check that the monitor is connected to a power source.
external monitor.
3. Check that the dock (if applicable) is connected to an external power
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only
they press the power button, advise them to let it charge for 24 hours
and then try to power it on again.
devices.
screen protector on the phablet.
Hardware Diagnostics app.
perform a reset.
phablet.
source.
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