HP Elite x3 Manual page 23

Common issues and suggested troubleshooting steps
The following are issues that customers may experience on their HP Elite x3. You should guide the customer
through the recommended troubleshooting steps if they are experiencing one of these issues.
Issue Possible solutions
Check the following, and then try to install the updates again:
Updates fail to
install
If the device is frozen, reboot the phablet and try to install the update again.
If the phablet does not start after a failed update:
1. Restart the unresponsive phablet.
2. Reinstall the operating system using a Windows PC and the Windows
Restart the phablet.
Device stops
responding
1. Charge the battery for at least 15 minutes using the DIB charger and then
System does not
power on
© 2016 HP Development Company, L.P. HP Confidential – For training purposes only
If the phablet is unresponsive/does not boot into the OS:
1.
2.
3.
 The phablet is fully charged.
 The phablet is connected to Wi-Fi (you can also choose to download
updates over 3G, 4G, or LTE mobile data connection).
 The phablet has enough free storage space to support the update.
Device Recovery Tool.
attempt to power on again.
Press and hold the power and volume downs buttons for
about 10 to 15 seconds until the phablet vibrates.
Release both buttons, and then immediately press and
hold the volume down button until an exclamation mark
(!) displays on the screen.
Release the volume down button, then press and release
the following buttons in order:
a. Volume up
b. Volume down
c. Power
d. Volume down
The reset should start, and may take a few minutes to
complete.
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