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Table of Contents
Troubleshooting
Related Manuals for HP MS218
Summary of Contents for HP MS218
- Page 2 Maintenance and Service Guide HP Pro All-in-One ms218/219 Downloaded from www.Manualslib.com manuals search engine...
- Page 3 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Page 4: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. - Page 5 About This Book Downloaded from www.Manualslib.com manuals search engine...
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Page 6: Table Of Contents
Table of contents 1 Components ..............................1 Rear components ..........................1 Front and right side ..........................2 2 Spare Parts ..............................3 Processor and system board ........................ 3 Drives and memory ..........................3 Keyboards and Mice ..........................3 Misc Parts ............................. 4 3 Removal and Replacement Procedures ....................... - Page 7 Computer Setup—Boot ...................... 31 Computer Setup—Exit ....................... 32 BIOS updates ............................. 32 5 Software Troubleshooting ........................... 33 Updating Drivers ..........................33 Microsoft System Restore ........................33 Software Program and Hardware Driver Reinstallation ..............34 Creating data backup discs ........................ 35 Clearing CMOS and password settings .....................
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Page 8: Components
Components Rear components Item Item Component Memory card reader Built-in memory card reader to read a memory card. Supported formats include: Extreme Digital (xD), Secure Digital (SD), Secure Digital High-Capacity (SDHC), MultiMediaCard (MMC), Memory Stick (MS), and Memory Stick Pro (MS Pro) memory cards. -
Page 9: Front And Right Side
Front and right side Item Item Component Webcam Create videos and snapshots that you can view, send by e-mail, and upload to video sharing sites. Use the built-in webcam and microphone for video chats (Internet access required). Built-in microphone Record sound for webcam videos and for video chats online. Optical disc emergency Insert a small pin to eject a disc when the optical disc Eject button does not work. -
Page 10: Spare Parts
Spare Parts See the following available spare parts for the HP Pro All-in-One. Processor and system board Description Spare Part Number AMD Athlon M2 3250e processor (1.5-GHz, 1-MB L2 cache) 597923-001 System board 597920-001 Drives and memory Description Spare Part Number... -
Page 11: Misc Parts
Misc Parts Description Spare Part Number 802.11b/g WLAN PCIe adapter 597929-001 LCD cable 597921-001 Thermal module, UMA 597924-001 Thermal module, MXM 597925-001 597926-001 Webcam module 597928-001 Speaker, right 597930-001 Speaker, left 597931-001 Power adapter, 120W 597922-001 Chapter 2 Spare Parts Downloaded from www.Manualslib.com manuals search engine... -
Page 12: Removal And Replacement Procedures
Disconnect all other attached cables from the back of the computer. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the touch screen surface from scratches or other damage. -
Page 13: Replacing The Keyboard Or Mouse
Replacing the Keyboard or Mouse Leave the computer on. If you are replacing the wireless mouse, remove the old receiver and plug the new receiver into the back of the computer. Skip this step if you are replacing the keyboard only. Remove the tab from the battery compartment on the bottom of the mouse and/or the keyboard. - Page 14 If you are replacing the mouse and it has a power switch on the bottom, turn on the mouse power switch (A). The keyboard does not have a power switch, so you can skip this step if you are installing the keyboard only. Press the blue connect button on the bottom of the keyboard (B) and/or mouse (C) for 5 to 10 seconds.
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Page 15: Memory
Memory Prepare the computer for disassembly (see Preparing to disassemble the computer on page Locate the memory compartment in the upper right corner of the computer. Lift up the rubber cover over the screw. Chapter 3 Removal and Replacement Procedures Downloaded from www.Manualslib.com manuals search engine... - Page 16 Remove the Phillips screw that secures the cover to the computer. Slide the memory compartment cover off. Memory Downloaded from www.Manualslib.com manuals search engine...
- Page 17 Open both latches of the memory module socket (1), and remove the memory module from the socket (2). NOTE: If you are removing both cards, you must remove the upper one before removing the lower one. To install a memory module, reverse the removal procedures. Chapter 3 Removal and Replacement Procedures Downloaded from www.Manualslib.com...
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Page 18: Stand
Stand Prepare the computer for disassembly (see Preparing to disassemble the computer on page Use a flathead screwdriver to open the cover on the back of the computer behind the stand. Use a Phillips screwdriver to remove the three screws that secure the stand to the computer. Stand Downloaded from www.Manualslib.com... - Page 19 Slide the stand assembly down and out to remove it. To install the stand, reverse the removal procedures. Chapter 3 Removal and Replacement Procedures Downloaded from www.Manualslib.com manuals search engine...
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Page 20: Hard Drive
Hard drive Prepare the computer for disassembly (see Preparing to disassemble the computer on page Lift up the rubber screw cover. Use a Phillips screwdriver to remove the hard disk drive cover screw. Hard drive Downloaded from www.Manualslib.com manuals search engine... - Page 21 Slide the hard disk drive cover off. Loosen the screw at the front of the hard disk drive cage. Chapter 3 Removal and Replacement Procedures Downloaded from www.Manualslib.com manuals search engine...
- Page 22 Lift up the metal handle on the hard disk drive cage and pull it firmly toward you to remove the hard disk drive cage from its bay. To remove the hard drive from the hard drive cage: Remove the four screws that secure the hard drive into the hard drive cage. Remove the drive from the cage.
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Page 23: Optical Drive
Optical drive Prepare the computer for disassembly (see Preparing to disassemble the computer on page Lift up the screw cover and move it out of the way. Use a Phillips screwdriver to remove the optical drive screw. Chapter 3 Removal and Replacement Procedures Downloaded from www.Manualslib.com manuals search engine... - Page 24 Insert a small flathead screwdriver gently into the notch and use a levering motion to disengage the optical drive assembly. Pull the optical drive assembly out of the computer. To install an optical drive, reverse the removal procedures. Optical drive Downloaded from www.Manualslib.com manuals search engine...
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Page 25: Back Cover
Back cover Prepare the computer for disassembly (see Preparing to disassemble the computer on page Remove the stand (see Stand on page 11). Remove the hard drive (see Hard drive on page 13). Remove the optical drive (see Optical drive on page 16). -
Page 26: System Board Shield
System board shield Prepare the computer for disassembly (see Preparing to disassemble the computer on page Remove the stand (see Stand on page 11). Remove the hard drive (see Hard drive on page 13). Remove the optical drive (see Optical drive on page 16). -
Page 27: Webcam
Disconnect the cables that connect the two speakers together (2), and remove the speaker cable from the tape (3) the secures it to the computer. Each speaker has two screws that secure the speaker to the computer. To remove either speaker, remove the two screws (4), and then lift the speaker from the computer. -
Page 28: Wlan Module
Disconnect the cable from the system board (1), and remove the cable from the clips on the computer (2). Remove the two screws that secure the webcam to the computer, and lift it off the computer. To install the webcam, reverse the removal procedures. WLAN module Prepare the computer for disassembly (see Preparing to disassemble the computer on page... -
Page 29: Fan
Remove the back cover (see Back cover on page 18). Remove the system board shield (see System board shield on page 19). Remove the antenna cables (1) from the module. Remove the screw (2) that secures the module to the system board. NOTE: Some modules may be secured by two screws. -
Page 30: Thermal Module
Disconnect the fan cable from the system board (2), and then remove the fan from the computer. To install the fan, reverse the removal procedures. Thermal module Prepare the computer for disassembly (see Preparing to disassemble the computer on page Remove the stand (see Stand on page 11). - Page 31 Lift the thermal module off the system board. To install the system board, reverse the removal procedures. Note the following thermal module features: ● (1) Radiator that fits into the fan assembly ● (2) Heat sink for the chipset ● (3) Heat sink for the processor ●...
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Page 32: Processor
Make sure the heat sinks have new thermal material when installing a thermal module. Processor Prepare the computer for disassembly (see Preparing to disassemble the computer on page Remove the stand (see Stand on page 11). Remove the hard drive (see Hard drive on page 13). -
Page 33: System Board
Carefully lift the processor from the socket (2). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. CAUTION: The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. - Page 34 Remove the back cover (see Back cover on page 18). Remove the system board shield (see System board shield on page 19). Remove the WLAN module (see WLAN module on page 21). Remove the fan (see Fan on page 22). Remove the thermal module (see Thermal module on page 23).
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Page 35: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Access the BIOS Setup Utility by pressing the F10 button during startup. Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ●... -
Page 36: Computer Setup-Main
● Power ● Exit Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the previous screen, press Esc. To apply and save changes, press the key. -
Page 37: Computer Setup-Advanced
Table 4-2 Computer Setup—Main (continued) 1st Drive For each, allows you to: ● 2nd Drive Capacity ● Transfer Mode ● Smart Support: ◦ SMART Status Check ◦ SMART Short Self-Test ◦ SMART Extended Self-Test System Information (view only) ● Installed Memory ●... -
Page 38: Computer Setup-Power
Table 4-3 Computer Setup—Advanced (continued) Change User Allows you to change the user password. Password Onboard Audio Allows you to set the on-board audio to: ● Enabled ● Disabled Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. -
Page 39: Computer Setup-Exit
BIOS updates HP periodically releases system BIOS updates, which are available from the HP website. These updates often contain fixes for known issues in the BIOS. To find out whether a PC needs a BIOS update, compare the current BIOS version number against the latest version available for download. -
Page 40: Software Troubleshooting
Click the plus sign (+) to expand the type of device for which you want to update or rollback, (for example, DVD/CD-ROM drives). Double-click the specific item (for example, HP DVD Writer 640b). Click the Driver tab. To update a driver, click Update Driver, and follow the on-screen instructions. -
Page 41: Software Program And Hardware Driver Reinstallation
NOTE: Always use this System Restore procedure before you use the system recovery program. To start a System Restore: Close all open programs. Click the Start button, right-click Computer, and then click Properties. Choose System protection, System Restore, and then click Next. Follow the on-screen instructions. -
Page 42: Creating Data Backup Discs
To uninstall a program: Close all software programs and folders. Uninstall the damaged program: Click the Start button, and then click Control Panel. Under Programs, click Uninstall a program. Select the program you want to remove, and then click Uninstall. Click Yes if you want to continue with the uninstall process. - Page 43 CAUTION: Before attempting to remove or touch any parts from the motherboard, check that the power cord is disconnected from the electrical outlet. Failing to do so can cause hardware damage and even physical injury. Shut down the operating system and turn off the computer and any external devices. Disconnect the power cords of the computer and any external devices from the power outlet.
- Page 44 To clear CMOS, make a short on the two solder pads labeled CLEAR CMOS. -or- To clear CMOS, make a short on the two solder pads labeled PASSWORD. Reassemble the computer. Reconnect the external equipment. Plug in the computer and turn on the power. Allow the operating system to start. Clearing CMOS and password settings Downloaded from www.Manualslib.com...
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Page 45: Troubleshooting
Troubleshooting Computer does not start Table 5-1 Computer does not start Symptom Possible solution Computer will not turn on or start. Ensure that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on. -
Page 46: Display
Display Table 5-3 Display Symptom Possible solution Screen is blank, and power light Reconnect the power plug to the back of the computer and to the wall outlet. is not lit. Press the On button on the front of the computer. Screen is blank. - Page 47 Use a mouse pad, white sheet of paper, or other less reflective surface under the mouse. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the keyword cleaning.
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Page 48: Wireless Keyboard And Mouse
Wireless keyboard and mouse Table 5-5 Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse A Check for these problems: does not work or is not detected. ● Ensure you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for resynchronization. -
Page 49: Audio And Speakers
Audio and speakers Table 5-6 Audio and speakers Symptom Possible solution No sound is produced. Press the Mute button on the keyboard to see whether the Mute feature is enabled. Right-click the Volume icon on the taskbar, and then click Open Volume Mixer. The Volume Mixer settings window opens. -
Page 50: Internet Access
Internet access Table 5-7 Internet access Symptom Possible solution I cannot connect to the Internet. Contact your ISP for assistance. Verify that you are using the proper cables for your Internet connection type. Run the wireless setup wizard: Click the Start button, and then click Control Panel. Click Network and Internet, and then click Network and Sharing Center. - Page 51 Table 5-8 CD and DVD players (continued) I cannot play a DVD movie on a Your DVD player cannot play video files that were recorded onto the DVD as data files. DVD player. To play a movie properly, use a video recording program. Some video files may be viewed on a computer, but not on a home DVD video player.
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Page 52: Video
You may need an updated driver for Windows. Contact the device vendor directly for an update. For HP peripheral devices, visit the HP Web site: http://www.hp.com/support Ensure that all cables are properly and securely connected and that the pins in the cable or connector are not bent. -
Page 53: Performance
Table 5-10 Hardware installation (continued) A new device does not work. To install or uninstall a device driver, you must be logged in with administrative privileges. If you need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. -
Page 54: Memory Card Reader
Memory card reader Table 5-12 Memory card reader Symptom Possible solution Memory card reader cannot read Do not insert or remove memory cards when the memory card reader LED is flashing. the memory card. Doing so may cause data loss or permanent damage to the card reader. Some memory cards have a Read/Write or a Security switch. -
Page 55: System Recovery
System Recovery System recovery completely erases and reformats the hard disk drive, deleting all data files you have created. System recovery reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on CDs included in the computer accessory box, and software programs installed after purchase. -
Page 56: System Recovery Options
Through the hard disk drive, by pressing the key on the keyboard during system startup. Through recovery discs that you create. Through recovery discs purchased from HP Support. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for your computer model. -
Page 57: System Recovery At System Startup
Under I need help immediately, tap System Recovery. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended) button, and then tap Next. Otherwise, select Recover without backing up your files button, and then tap Next. - Page 58 If the computer works, click the Start button, click the Arrow button next to Shut Down, and then click Shut Down. – or – If the computer is not responding, press and hold the On button for approximately 5 seconds, or until the computer turns off.
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Page 59: Index
Index from the Windows 7 Start adapter, spare part number 4 keyboard, spare part number 3 menu 49 Audio line out 1 starting from recovery discs 50 LCD cable, spare part number 4 recovery discs back cover, removing 18 line out 1 choosing 48 brightness down 2 creating 48... - Page 60 system board removing 26 spare part number 3 system board shield, removing 19 system recovery options 49 thermal module removing 23 spare part number 4 updating drivers 33 USB 2.0 1 webcam 2 webcam module removing 20 spare part number 4 WLAN module removing 21 spare part number 4...