When To Call Technical Support; Limited Product Warranty - Thermo Scientific GeneTitan Scanner Use And Maintenance Manual

When to call technical support

Limited product warranty

GeneTitan Scanner Use and Maintenance Guide
™
If the instrument requires servicing, call Thermo Fisher Scientific Technical Support.
Under any of the following conditions, unplug the instrument from the power source
and contact Technical Support:
• When the power cord is damaged or frayed.
Note: Do not replace the power cord. The power cord is replaced by a Thermo
Fisher Scientific field service engineer (FSE).
• If any liquid, such as buffer solution, has been spilled into the instrument.
• If the instrument has been penetrated by water.
• If, after service or calibration, the instrument does not perform in accordance
with the capabilities that are stated in the specifications.
• If the instrument has been dropped or otherwise damaged.
Life Technologies Corporation and/or its affiliate(s) warrant their products as set forth
in the Life Technologies' General Terms and Conditions of Sale at
www.thermofisher.com/us/en/home/global/terms-and-conditions.html. If you have
any questions, please contact Life Technologies at www.thermofisher.com/support.
Appendix E Documentation and support
When to call technical support
E
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