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Appendix A Troubleshooting
GeneTitan
Instrument support files for troubleshooting
™
GCC log files for
the GeneTitan
™
Scanner
GeneTitan
™
Scanner
Observation
The instrument does not power on
Fatal system error
26
Log files for the GeneTitan
the C:\Command_Console\Logs\ folder. Thermo Fisher Scientific sometimes
requests the following files for troubleshooting.
• C:\Affymetrix\GeneChipHTScanControlMC\Log—collect all dated
directories and contents from the time the GeneTitan
• C:\Affymetrix\GeneChipHTScanControlMC\RunLog—collect all dated
directories and contents from the time the GeneTitan
This section provides instructions on how to identify and solve simple problems with
™
the GeneTitan
Scanner. If a problem or error occurs that is not listed in this chapter
contact Thermo Fisher Scientific Technical Support for help.
For software errors that do not involve hardware crashes the most common solution is
to close or exit the application and then restart it. If the same error occurs, close the
application and power off the computer, and then restart. If the error still occurs,
power off the GeneTitan
™
Scanner control processes are placed in subdirectories of
™
Scanner and then restart.
Possible cause
Power has been
disconnected.
Workstation error.
GeneTitan
™
application was started.
™
application was started.
Recommended action
Check connections to facility
and ensure that they are
secure.
Shut down and restart the
application.
Shut down and restart the
computer.
Shut down and restart the
scanner by unplugging and
reconnecting power cord.
1. Ensure that there is no
array plate on the
scanner drawer.
2. Push the drawer into the
instrument until it
reaches the endpoint.
3. Restart the system.
4. Delete the data files
(*.dat) associated with
the array being imaged
at the time of failure.
5. Restart the GeneTitan
Scanner by unplugging
and reconnecting power
cord.
6. Proceed with array plate
scanning.
Scanner Use and Maintenance Guide
™
™
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