Avaya 3600 Series Application Notes page 2

1. Introduction
These Application Notes describe the steps required to configure the Avaya 3600 series IP
telephones to work with the SpectraLink NetLink OAI Gateway to support the Indyme Retail
Solution, consisting of the SOLIS MTS Server, Magellus Assistance Center and Radius Call box.
The solution provides retailers a way to quickly respond to customer in-store requests for help by
playing loudspeaker announcements and at the same time text messaging employees' telephones.
Figure 1 shows a retail environment using Avaya Communication Manager. The Indyme
SOLIS MTS Server connects to the Magellus Assistance Center via a LAN. The Radius Call
box communicates with the SOLIS MTS server via a radio transmitter, which connects to a patch
panel connected to the serial DB25 connection on the back of the Indyme SOLIS MTS server.
The communication between the SpectraLink NetLink OAI Gateway and the Indyme SOLIS
MTS server is via a RS-232 interface that connects to the Indyme SOLIS MTS server Comm 2
port (which is the one on the right when looking at the back of the server). The Avaya 3600
series IP telephones communicate with the NetLink OAI Gateway and Avaya Voice Priority
Processor (AVPP) via IP.
A customer requests help by pressing a button on the Magellus Assistance Center or Radius Call
Box. The request is sent to the SOLIS MTS Server, which sends the announcement out over the
speaker and sends a text message to the Avaya 3600 series IP telephones via the SpectraLink
NetLink OAI Gateway.
Configuration of the Indyme SOLIS MTS Server is not covered in these application notes.
DJB; Reviewed:
SPOC 2/15/2007
Solution & Interoperability Test Lab Application Notes
©2007 Avaya Inc. All Rights Reserved.
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3600-Indyme.doc