Error Alerts And Solutions - Honeywell PX4ie User Manual

Error Alerts and Solutions

Use these tables to understand and troubleshoot some common error alerts you
may receive and how to fix them.
Error Alert
Label Not Taken
Printhead Lifted
Front Arm Lifted
Out of Ribbon
Out of Media
Ribbon Low
Media Low
Ribbon Installed
Printer in Pause
Mode
Printer in Menu
Mode
Application Break
Print Job Complete
Odometer (Printer)
Odometer
(Printhead)
Odometer (User
Resettable)
Printhead Too Hot
Printhead Not
Detected
Faulty Dot
Replace Printhead
Clean Printhead
Upgrading Firmware
Printer is Rebooting
Started
72
Solution
Printing has been stopped because a label is obstructing the label taken
sensor. Remove the label to resume printing or try LTS sensor calibration to
clear this error.
Lower the printhead.
Lower Front Arm
Load ribbon in the printer.
Load media in the printer.
The diameter of the remaining roll of media is lower than the specified value
in the Ribbon Low Diameter setting. Replace the ribbon.
The diameter of the remaining roll of media is lower than the specified value
in the Media Low Diameter setting. Replace the media.
The printer is configured as a direct thermal printer and thermal transfer
ribbon is installed. Remove the ribbon or configure the printer for thermal
transfer media.
A print job is paused from the front panel. Press the Print button to resume
printing.
A user entered a menu from the front panel. Press the Home button to return
to the Ready screen.
Fingerprint only. An application breaks uncontrolled.
A print job has been successfully completed.
The printer has reached a limit set in the Odometer (Printer) setting in
Maintenance Alerts for the amount of media to print before being alerted.
The printhead has reached a limit set in the Odometer (Printhead) setting in
Maintenance Alerts for the amount of media to print before being alerted.
The printer has reached a limit set in the Odometer (User Resettable) setting
in Maintenance Alerts for the amount of media printed since the last reset.
The printhead is overheated and needs to cool down. Wait for printing to
resume automatically.
The printer is not detecting the printhead. Check to make sure the printhead
is installed and that the printhead cable is firmly connected to the printhead.
The printhead has reached the number of faulty dots set in the Faulty Dots
setting in Maintenance Alerts. You may need to replace the printhead.
The printer has reached a limit set in the Replace Printhead setting in
Maintenance Alerts for the amount of media to print before replacing the
printhead. Replace the printhead.
The printer has reached a limit set in the Clean Printhead setting in
Maintenance Alerts for the amount of media to print before cleaning the
printhead. Clean the printhead.
The printer is going to start upgrading the firmware. Do not try to send
anything to the printer.
The printer is going to restart. Wait until the printer is ready before
attempting to communicate with it.
The printer is in the process of starting up.
PX4ie and PX6ie High Performance Printer User Guide