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PM-401
Operation Guide
Where To Get Help
Technical Support Web
Site
If you need further help, visit the Epson support website
shown below. Select your country or region and go to
the support section of your local Epson website. The
latest drivers, FAQs, manuals, or other downloadables
are also available from the site.
http://support.epson.net/
If your Epson product is not operating properly and you
cannot solve the problem, contact Epson support
services for assistance.
Contacting Epson
Support
Before Contacting Epson
If your Epson product is not operating properly and you
cannot solve the problem using the troubleshooting
information in your product manual, contact Epson
support services for assistance. If Epson support for
your area is not listed below, contact the dealer where
you purchased your product.
Epson support will be able to help you much more
quickly if you give them the following information:
❏ Product serial number
(The serial number label is usually on the back of the
product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in
the product software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
Where To Get Help
❏ Names and versions of the software applications
you normally use with your product
Note:
Depending on the product, the dial list data for fax and/
or network settings may be stored in the product's
memory. Due to breakdown or repair of a product, data
and/or settings may be lost. Epson shall not be responsible
for the loss of any data, for backing up or recovering data
and/or settings even during a warranty period. We
recommend that you make your own backup data or take
notes.
Help for Users in Hong Kong
To obtain technical support as well as other after-sales
services, users are welcome to contact Epson Hong
Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in
both Chinese and English on the Internet to provide
users with the following information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Technical Support Hotline
You can also contact our technical staff at the following
telephone and fax numbers:
Phone:
Fax:
48
(852) 2827-8911
(852) 2827-4383
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