Globalstar Sat-Fi2 User Manual
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USER GUIDE
Globalstar Sat-Fi2 User Guide
This guide is based on the Globalstar Sat-Fi2 and Sat-Fi2 Apps. Software changes may have occurred after this
printing.
Globalstar reserves the right to make changes in technical and product specifications without prior notice.
Globalstar Inc.
1351 Holiday Square Blvd.
Covington, LA 70433
Copyright
2019 Globalstar
Incorporated.
©
®
All rights reserved.
Globalstar
is a registered trademark of Globalstar Incorporated.
®
Sat-Fi2
is a registered trademark of Globalstar Incorporated.
®
Android
is a registered trademark of Google Incorporated.
®
iPhone
is a registered trademark of Apple Incorporated
®
All other trademarks and registered trademarks are properties of their respective owners.
Revision date 10/24/19
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Table of Contents
Related Manuals for Globalstar Sat-Fi2
Summary of Contents for Globalstar Sat-Fi2
- Page 1 This guide is based on the Globalstar Sat-Fi2 and Sat-Fi2 Apps. Software changes may have occurred after this printing. Globalstar reserves the right to make changes in technical and product specifications without prior notice. Globalstar Inc. 1351 Holiday Square Blvd.
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Page 2: Table Of Contents
STEP 2 – INSTALL THE SAT-FI2 APP ON A SMARTPHONE ..................3 INITIATING AN S.O.S............................21 STEP 3 – POWER ON THE SAT-FI2 AND OPEN THE SAT-FI2 APP ................3 S.O.S. from the Device ..........................21 STEP 4 – SAT-FI2 APP ADVANCED SETUP CONFIGURATION .................4 S.O.S. - Page 3 SITE DE RADIO ASTRONOMIE ...........................57 Configuration .............................39 NUMÉROS DE CERTIFICATION RÉGLEMENTAIRE ....................57 System Update ............................40 Factory Reset .............................41 SAT-FI2 GENERAL WARNINGS ....................58 GLOBALSTAR MY ACCOUNT ....................42 LOGGING IN TO MY ACCOUNT ..........................42 MY DEVICES MAIN SCREEN ..........................43 Filtering Devices ............................43 View Device Details ............................44...
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Page 4: Welcome
With Sat-Fi2, you can use your personal Wi-Fi enabled devices and In order to begin using the Sat-Fi2, please ensure you have an active subscription. Please check to see if you have stay connected over the newest and most modern mobile satellite network with data speeds up to 72 kbps! Up received a Globalstar Activation Submission email from message-noreply@globalstar.com. -
Page 5: Registering A My Account Profile
Perform the following steps for new user registration. 1. In a web browser enter https://mysatfi.globalstar.com/ 2. Select Register 3. Enter e-mail address used when activating the device and Globalstar Account Number located on the activation email confirmation 4. Select Confirm 5. Select Language Preference 6. -
Page 6: Getting Started
The following instructions are for iOS and Android users only. If you are not an iOS or Android user, please visit Globalstar.com/Sat-Fi2Support for setup instructions. 1. Using an Internet or cellular connection, download and install the Sat-Fi2 App from the Google Play Store or the Apple Store. Sat-Fi2 Default Username & Passwords Step 3 –... -
Page 7: Step 4 - Sat-Fi2 App Advanced Setup Configuration
Step 4 – Sat-Fi2 App Advanced Setup Configuration SAT-FI2 APP QUICK START Quick Start allows immediate access as a guest user to main features of the Sat-Fi2. Perform the following steps to Perform the following to create a personal user login: create access for guest accounts: 1. -
Page 8: Step 5 - How To Make A User An Admin
Step 5 – How to make a user an Admin To update the firmware on your Sat-Fi2, it is necessary to give admin privileges to a user. Perform the following steps to make a Sat-Fi2 user an admin: 1. Open a web browser 2. -
Page 9: Step 6 - Test Sat-Fi2 Configuration And Connection
Best Practice Uses • The Sat-Fi2 WILL NOT work indoors and needs to Perform the following to make a satellite call, send a text message, receive a call or browse and confirm the Sat-Fi2 be outside is configured and operational: •... -
Page 10: Sat-Fi2 Overview
S.O.S. with GEOS IERCC. ○ Remove cover to access USB Power/Data Port USB DATA PORT Connect the USB Data Cable to connect the Sat-Fi2 to a computer. ○ Use port to charge the battery and connect to AC Power Adapter •... -
Page 11: Sat-Fi2 App Home Screen
NOTE: If the phone has its Wi-Fi on, but isn't connected to anything, it will go to page. The user must enter username and password then hit Sign in. The reconnect page will appear. This is where you select WI-FI SETTINGS, choose the Sat-Fi2's Wi-Fi, and then the app will automatically connect and go to the main app screen. -
Page 12: Logging Out Of The Sat-Fi2 App
Closing the Sat-Fi2 App NOTE: If logged out of the Sat-Fi2 App, the smartphone will not receive any Sat-Fi2 voice calls, emails and NOTE: To receive voice calls and texts, the Sat-Fi2 App needs to remain running in the background. If the texts until logged back into the Sat-Fi2 App. -
Page 13: Voice Communications
VOICE COMMUNICATIONS Overview Making a Voice Call Perform the following steps to make a voice call on the Sat-Fi2. 1. Open the Sat-Fi2 app and log in as Admin or Guest 2. Select the 3. Verify and the are displayed indicating the Sat-Fi2 has a good satellite connection 4. -
Page 14: Receiving A Voice Call
With voicemail you can check your messages from your Sat-Fi2 connected smartphone at standard airtime rates. 4. At the voice prompt, enter the Sat-Fi2 telephone number. There is no connection fee from Globalstar to receive a message or check your messages from a landline/mobile phone (local carrier fees may apply). - Page 15 • Africa +353-1-290-9505 2. At the voice prompt, select your desired language. 3. At the voice prompt, enter your Sat-Fi2 telephone number/MDN followed by # Example: 254-555-5555#. 4. A voice prompt, enter your pass code. 5. At the voice prompt, select 1 to listen to voicemail messages.
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Page 16: Sms/Text Messaging
Perform the following steps to receive and reply to an SMS/Text message using the Sat-Fi2: 5. The message will be sent and the Sat-Fi2 App will create two separate message threads for each contact. 1. When an incoming text message arrives, the following will be displayed: •... -
Page 17: Deleting Individual Messages
2. Select Yes when asked if you want to delete the message 3. The selected message will be deleted iOS: 1. Select and slide to the left and the word delete will appear 2. Select delete Page 14 Globalstar Sat-Fi2 User Guide... -
Page 18: View Email Screen
EMAIL Overview COMPOSE MESSAGE SCREEN Sat-Fi2 allows for the use of most personal and corporate email accounts including: Send the email • Gmail Include an attachment • Yahoo • Exchange Attach a picture • iCloud • Outlook Displays the email settings menu •... -
Page 19: Configuring Email Accounts
2. Select the Plus icon at the bottom left corner 2. Select the Menu icon 3. Enter the Account Description to be displayed within the Sat-Fi2 App 3. Select Account Settings 4. Enter the Email address to be used with Sat-Fi2 4. -
Page 20: Email Accounts - Exchange
2. Select the Plus icon at the bottom left corner 2. Select the Menu icon 3. Enter the Account Description to be displayed within the Sat-Fi2 App 3. Select Account Settings 4. Enter the Email address to be used with Sat-Fi2 4. -
Page 21: Email Accounts - Imap & Imaps
2. Select the Plus icon at the bottom left corner 2. Select the Menu icon 3. Enter the Account Description to be displayed within the Sat-Fi2 App 3. Select Account Settings 4. Enter the Email address to be used with Sat-Fi2 4. -
Page 22: Viewing Email
6. The email will be sent and a Email message sent message will be displayed 1. Select the email to be viewed NOTE: If the Sat-Fi2 does not have a satellite connection, the email message will be placed in the message Queue and sent when the Sat-Fi2 reconnects to the satellite. -
Page 23: Attaching Images To An Email
4. Image will be attached to the email Hibernation Mode: As a default setting, the Sat-Fi2 will go into hibernation mode after 15 minutes of no activity. During hibernation, the Sat-Fi2 will power off the satellite modem to increase battery life. -
Page 24: S.o.s./Geos
Once S.O.S. is initiated, the Sat-Fi2 will continuously send GEOS your GPS position every 5 minutes until the S.O.S. 3. Sat-Fi2 will then enable you to talk or text with GEOS IERCC via the Sat-Fi2 App. -
Page 25: Communicating With Geos Via Text
2. Select Send Message 3. Type in the message to send to GEOS 4. Select Send 5. A message will be displayed saying the Message was sent to Sat-Fi2 and GEOS will be notified. Page 22 Globalstar Sat-Fi2 User Guide... -
Page 26: Cancelling An S.o.s
Cancelling an S.O.S.: IMPORTANT: THE SAT-FI2 WILL REMAIN IN S.O.S. MODE UNTIL CANCELED BY THE USER. THE S.O.S. NOTIFICATION TO GEOS WILL NOT BE CANCELED IF THE DEVICE IS POWERED OFF OR IF THE SAT-FI2 APP IS TURNED OFF. S.O.S. FROM THE DEVICE S.O.S. -
Page 27: Sat-Browse
5. The search results will be displayed – Select the orange search result to view (NOTE: Selecting [Standard Version] will download a non-optimized web page, resulting in large data consumption and possible overage costs.) 6. The optimized web page will be displayed Page 24 Globalstar Sat-Fi2 User Guide... -
Page 28: Social Media & External Applications
4. Enter Twitter password TO POST A PICTURE: 5. Select Sign In 1. Select Social 6. The Sat-Fi2 Twitter screen will be displayed – Configuring the Sat-Fi2 for Twitter is complete 2. Select Twitter 3. Enter Tweet 4. On Android, select to add photo. -
Page 29: Whatsapp
In the Username field, enter the Admin Username (Default is admin) • Attachments such as video, photos and documents: User can send from Sat-Fi2 but cannot receive. Be aware • In the Password field, enter the password (Default is admin) that large attachments may be very slow to transfer and will incur data charges according to your subscription. -
Page 30: Weather
The Forecast screen displays the following information: • Weather forecast for the next 7 days • Weather radar (not active by default) ○ Day of the Week • Sat-Fi2’s current GPS location ○ Forecasted Weather conditions • Current weather condition ○ High & low temperatures •... -
Page 31: View Current Weather
Perform the following steps to view the weather for the current location: 1. Select Weather 2. Select Current Sat-Fi2 location 3. A message will come on asking if you want to load data, select Yes or Load Data 4. The current weather location weather will be displayed... -
Page 32: Queue
Perform the following steps to delete a message from the Queue: The Queue screen displays messages residing in the Sat-Fi2 Queue waiting to be sent. All Queued messages are prioritized first by size and then time submitted. Queued message priority cannot be edited, but individual Queued messages can be deleted. -
Page 33: Add Messages To The Queue
NOTE: To download a file, select “View Downloads” from the Queue menu. Then tap the + at the top right and then enter a URL into the first bar and the name in the second bar. Then tap “Add to Queue” Page 30 Globalstar Sat-Fi2 User Guide... -
Page 34: App Settings
Sat-Fi2 App ○ Download firmware logs – Selecting the checkbox toggles on/off the ability for the Sat-Fi2 App to automatically report bugs logs and notify the user that the logs are being sent Page 31 Globalstar Sat-Fi2 User Guide... -
Page 35: Viewing The App Settings Screen
Sat-Fi2 MDN ○ Log in Automatically – Enable or disable the ability to ○ Open Source Information log in automatically to the Sat-Fi2 App ○ Globalstar Website - Selecting Globalstar Website ○ Set Wallpaper displays the Globalstar website using an Internet ○... -
Page 36: Firmware Update
8. After the update has been downloaded, connect to the Sat-Fi2 and press Update Sat-Fi2 to continue. the Sat-Fi2 Wi-Fi will be available, then a green bar will be displayed. Select it at any time and continue While the Sat-Fi2 is updating, please do not close the app to Step 7. -
Page 37: Device Settings
DEVICE SETTINGS Viewing the Device Settings The Device Settings screen can only be accessed while logged in as the Sat-Fi2 Admin. Perform the following steps to access the Device Settings screen: For Android: 1. Select the Menu button and select Device Settings 2. -
Page 38: Users
Users • The user section identifies all usernames that have been created on the Sat-Fi2, including Admin and Guests accounts • From this menu, guest permissions can be changed to prevent them from having access to voice, SMS, web Browsing, email •... -
Page 39: Wi-Fi Configuration - Clients Tab
WI-FI CONFIGURATION – CLIENTS TAB • Users can see all the connected devices as well as their IP addresses • If no users are connected to the Sat-Fi2, their usernames will not be displayed Firewall FIREWALL – DOMAINS TAB •... -
Page 40: Firewall - Ip Tab
Users are allowed to allow access to specific IP apps such as WhatsApp. addresses through firewalls if so desired FIREWALL – PORT TAB • Users are allowed to grant access to specific Ports to pass through firewalls if so desired Page 37 Globalstar Sat-Fi2 User Guide... -
Page 41: Device Configuration
• Data Connection Status – Displays the current status of the data connection • Connected Users – Displays the number of current connected users to the Sat-Fi2 Queue Status – Displays the number of items in the queue • •... -
Page 42: Configuration
• Selecting Save will save the configuration Hibernation • During hibernation, the Sat-Fi2 will power off the satellite modem to increase battery life ○ This occurs when no users are connected or the users’ apps are in the background ○... -
Page 43: System Update
SYSTEM UPDATE Step 4 – Perform Firmware Update Sat-Fi2 firmware updates can be performed via the Sat-Fi2 App or using the Sat-Fi2 Web Console. The below instructions detail the process for updating the Sat-Fi2 using the Sat-Fi2 Web Console. 1. On the Admin Console Menu screen select Device Configuration. -
Page 44: Factory Reset
FACTORY RESET Factory Reset will restore the Sat-Fi2 to its original system setting by erasing all the information stored on the device. Page 41 Globalstar Sat-Fi2 User Guide... -
Page 45: Globalstar My Account
GLOBALSTAR MY ACCOUNT The Globalstar My Account website is a quick and easy way to manage a Sat-Fi Account: • View the S.O.S. Emergency Contacts • Configure Voice/Text Blocking • Access User Guides and Sat-Fi2 Apps • View instructions on how to perform a Factory Reset •... -
Page 46: My Devices Main Screen
3. The selected Globalstar device(s) will be displayed and all other devices will be hidden from view: FILTERING DEVICES Filtering devices allows for a quick search and navigation to a Globalstar device. Perform the following steps to filter for a specific Globalstar device: 1. -
Page 47: View Device Details
• Plan – Displays the plan name associated with the current Globalstar device • ICCID – Displays Integrated Circuit Card Identifier of the Sat-Fi2 SIM card – This number is used for identifying and registering the Sat-Fi2 • Services – Displays any services associated with the Globalstar device... -
Page 48: My Account - My Devices
Device Type – Displays the Globalstar device type, i.e. Sat-Fi2 Renewal Date – Displays the date the Sat-Fi2 Service plan will automatically be renewed • ICCID – Displays Integrated Circuit Card Identifier of the Sat-Fi2 SIM card – This number is used • for identifying and registering the Sat-Fi2 •... -
Page 49: Name Tab
While S.O.S. is active, two way communications with GEOS International Emergency Response Coordination Center multiple Sat-Fi2’s or other Globalstar devices, giving a unique name to the device will make it easier to identify and (IERCC) is available directly from your Sat-Fi2 via the Sat-Fi2 App. -
Page 50: Voice/Text Blocker Tab
5. Repeat Step 1 through Step 3 for additional phone numbers to be blocked. NOTE: If Blacklist Mode was selected, an add telephone numbers to the blacklist section will be displayed below the Save button. Page 47 Globalstar Sat-Fi2 User Guide... -
Page 51: Support Tab
SUPPORT TAB Perform the following to remove a number to the blacklist: The Support Tab provides the ability to download the Sat-Fi2 App for the appropriate wireless device. Simply click on the appropriate link and download the Sat-Fi2 App. 1. In the Blocked Numbers section, select Remove next to telephone number. -
Page 52: Factory Reset Tab
FACTORY RESET TAB My Account – Settings & Billing OVERVIEW The Factory Reset Tab provides instructions on how to perform a factor reset of the Sat-Fi2. The Settings & Billing section allows for the management of account and billing settings. •... -
Page 53: Username Settings
• In the Username field, enter the new Username • In the Password field, enter the password • Select 6. The My Devices screen will be displayed and updating/changing the username is complete. Page 50 Globalstar Sat-Fi2 User Guide... -
Page 54: Credit Card Information
CREDIT CARD INFORMATION CUSTOMER INFORMATION To ensure there are not interruptions to Sat-Fi2 service, it is important to keep credit card information up-to-date. The Customer Information page is used to update primary contact information, including information provided to emergency services (GEOS). -
Page 55: Monitor Message Usage
MONITOR MESSAGE USAGE Text Usage Detail Report Select individual Text, Voice, Data and Additional Charges links to view detailed report of Sat-Fi2 usage. DEVICE NAME – Displays the My Account name of the Sat-Fi2 device • • TEXT USED – Displays the number of text messages used (sent and received) and the maximum number of text messages allowed before overages will be incurred –... - Page 56 Roaming and Long Distance Calls will be billed in 60 second increments • CHARGE – Displays the amount of the additional charge (overages) CHARGE – Displays the amount of the additional charge (Long Distance, Roaming, Overage) • Page 53 Globalstar Sat-Fi2 User Guide...
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Page 57: Billing History
UNIT TYPE – Displays if the unit type that was charged ○ ○ TEXT ○ • UNITS USED – Displays the amount of units used • CHARGE COST – Displays the amount of the additional charge Page 54 Globalstar Sat-Fi2 User Guide... -
Page 58: Sat-Fi2 Specifications
-328 ft to 21,320 ft (-100 m to 6,500 m) Transmit (TX) 1610 – 1626 MHz GLOBALSTAR ANTENNA OPERATING FREQUENCY Receive (RX) 2483.5 – 2500 MHz WI-FI OPERATING FREQUENCY 2400 – 2500 MHz INPUT POWER 10-48 VDC Page 55 Globalstar Sat-Fi2 User Guide... -
Page 59: Sat-Fi2 Certifications
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This This device complies with the requirements for Radio Astronomy Site avoidance as specified by the Globalstar device may not cause harmful interference, and (2) This device must accept any interference received, including National Science Foundation agreement of 2001. -
Page 60: Déclaration De Conformité Avec La Fcc
(1) Ce dispositif ne doit pas causer d'interférences nuisibles, et (2) Cet appareil doit accepter Foundation Nationale de Science Globalstar de 2001. Il est compatible avec CFR25.213 toute interférence reçue, y compris les interférences pouvant entraîner un fonctionnement indésirable. Cet Cet appareil ajuste automatiquement sa fréquence de transmission en fonction de son emplacement et est... -
Page 61: Sat-Fi2 General Warnings
Warning – Internal Battery: The rechargeable battery inside the Sat-Fi2 is not designed to be replaced by the consumer. If replacement is needed, have an authorized service person replace the battery with one of the same size and type.