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Multitech MTSMC-E Manual

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Quick Overview
This documentation covers how to get the cell modem ready for use:
• Set up a data account and receive a SIM card.
• Install the SIM card in the cell modem, and seal the card portal.
• Install pack on the handheld.
• Run setup program to configure the cell modem.
GSM Modem Activation Instructions
Thank you for purchasing a cell modem expansion pack. Each enclosed modem has been pre-
configured to operate on the GSM network. However, before you can begin to use the modem,
you will need to set up a wireless account.
GSM Account Set Up and Activation Process
Follow these steps to set up a wireless account:
• Contact your wireless provider/partner/reseller to obtain an account and/or SIM card.
Since you already have the equipment, and all you need is to set up an account, it is best
to work directly with a cellular service provider, ie; AT&T, T-Mobile, Vodafone, etc.
• When you contact the service agent of the cellular carrier, inform them that you have a
cellular data modem and need to set up data service for this device. Your company may
already have a business account with a cell carrier. If so, you can add the account you
need for this device to your business account.
• You will need to provide the following information when setting up an account:
1.
Billing Information and business ID such as your Federal Tax I.D. or VAT number.
2.
The wireless services required. You will need to specify that you need data only service.
You do not need voice or messaging service.
3.
You may be asked for the modem's 15-character IMEI number, which can be found
using the CellModemSetup utility when the pack is installed on the handheld.
4.
You may be asked to provide the modem's model number. This number allows the
carrier to verify this modem as one of its approved models.
IMPORTANT The model number that you should provide is the model number of the internal
modem module, and not the model of the handheld computer. The cell modem module is a
MultiTech cellular modem model MTSMC-E.
• The cellular carrier will give you a plastic card that has a smaller break out SIM card.
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Summary of Contents for Multitech MTSMC-E

  • Page 1 IMPORTANT The model number that you should provide is the model number of the internal modem module, and not the model of the handheld computer. The cell modem module is a MultiTech cellular modem model MTSMC-E. • The cellular carrier will give you a plastic card that has a smaller break out SIM card.
  • Page 2 Installing the Cell Modem and SIM Card To install the cell modem on the Field PC complete the following instructions. Power off the handheld by holding down the power button for a few seconds and select Power Off. Remove the rubber cover from the pack. Insert SIM card carefully making sure that the card is inserted in the correct orientation.
  • Page 3 Tap the Country drop down box and select your country. Tap the Cellular Network: drop down box and select your cellular network. The appropriate Access Point Name, user name and password will be displayed. If there is more than one entry for your carrier, go through the list to find the that one works.
  • Page 4 By tapping X the application will close and no changes will be made to the current configuration. Uninstall/Deactivate Cell Modem Pack To uninstall the cell modem pack, tap Menu. Tap Deconfigure Pod. The program will de-configure the handheld and exit. Power off the handheld by holding down the power button for several seconds and select Power Off from the displayed menu.

  • Page 5: Troubleshooting

    The current port is displayed along with the current baud rate. In this example, the Cellular Modem Expansion Pod has not yet been configured. Port: is “COM5.” When it is configured, Port: will be “VCA2.” Type commands in the command box and press Return to send commands directly to the modem.
  • Page 6 Cell Modem Operation Once the cell modem expansion pack has been properly configured and set up, the following icons can be displayed on the status star: No SIM Card icon—This icon notifies the user that: a) no SIM card is installed and b) it will be impossible to create an internet connection using the cell modem until a valid SIM card is installed.

  • Page 7: General Safety

    Wireless Safety General Safety CAUTION: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antenna and the body of the user and nearby persons. RF Interference Issues It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio frequency, RF, interference.
  • Page 8 against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

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