Troubleshooting Error Messages - Agilent Technologies Labware MiniHub G5584A User Manual

5 Maintenance and troubleshooting

Troubleshooting error messages

Problem Cause
The robot does The robot teachpoints might be set
not place or pick incorrectly, the Labware MiniHub
labware correctly has moved after the teachpoints
at the Labware were set, or the shelves are bent.
MiniHub.
The Labware The motor is disabled, possibly
MiniHub has because an obstacle prevented the
stopped and the Labware MiniHub from rotating.
motor status light
on the base is
red.
Related information
Troubleshooting error messages
About this topic
Communication errors
58
For information about...
Labware MiniHub components
Hardware problems
Reporting problems
The following tables list commonly encountered error messages, the causes of
the errors, and ways to resolve the errors.
If you are still experiencing problems with the Labware MiniHub after trying
the solutions, or if an error not on the list is displayed, contact Agilent
Automation Solutions Technical Support.
For protocol- related errors, see the applicable automation control software
user guide, such as the
The following error messages are caused by communication problems:
•
The command timed out.
•
Attempted to communicate without being connected, please connect and
retry the operation.
•
Failed to connect.
•
TCP connection has not been established.
Solution
Check and reset the robot teachpoints.
See "Setting robot teachpoints" on
page 37.
Check for and replace bent shelves.
Remove the obstacle, click Retry, and
resume operation.
Reinitialize the Labware MiniHub. If the
problem persists, power cycle the device.
See...
"Hardware overview" on page 4
"Troubleshooting hardware problems"
on page 56
"Reporting problems" on page 60
VWorks Automation Control User Guide.
G5584A Labware MiniHub User Guide