Troubleshooting - Acksys RailBox Series Quick Installation Manual

None of the LED indicators turns ON
·
Verify the power supply (voltage, cabling).
The relevant LAN1 or LAN2 led indicator stays OFF
·
Check that the remote device is turned ON.
·
Check the Ethernet plugs on both sides.
·
Try to connect to another device.
·
Use the appropriate M12/RJ45 cable to connect the device.
The Wi-Fi link does not come up
·
Make sure that the Wireless parameters of the Client (case sensitive
SSID, 802.11 mode, radio channel and security) match those of the AP.
·
Check the radio conditions: distance between devices, placement of
antennas, interferences and obstacles to radio waves propagation.
·
Try with all securities and encryption settings temporarily disabled.
·
Try using the product with factory settings as shown in the "Quickly
evaluate..." section.
·
Try another radio channel.
"ACKSYS NDM" doesn't find your device
·
ACKSYS NDM only scans the local network. To reach a device through
a gateway, use the "fileàremote products database" function.
·
Check that your firewall does not block the Java machine.
How to restore factory settings
·
If the built-in web-based interface is reachable, you can use your
browser to restore factory settings.
·
Else, open the product, power up the unit, wait for the red "Diag" LED to
turn green, then hold down the reset button (for at least 2 seconds) until
"Diag" goes red. Then release it and wait for the Diag LED to turn green
again, meaning that the product rebooted with its factory settings. Close
the product by tightening the screws to a torque of 650mNm ± 10%.
Reset button is attainable by unscrewing the C-KEY (only the top screw). Use
exclusively a 2.5mm diameter plastic sharp object to press the button.
Notice: when the product is powered on, please don't touch any elements but
the reset button. Take all necessary precautions in order to avoid electric
shock and electrostatic discharge.
Do not remove or insert the C-KEY when the product is power-on
Tighten the C-KEY screw at 0.3Nm ± 10% to provide water tightness.

TROUBLESHOOTING

RESET
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