Trouble Shooting; Topcom Warranty; Warranty Period; Warranty Handling - Topcom BUTLER 3900 User Manual

11. TROUBLE SHOOTING

Symptom
No display
No tone
The icon flashes
Base or handset do not
ring
Tone is good, but there
is no communication
Not possible to transfer
a call on PABX
Telephone does not
react when pressing the
keys

12. TOPCOM WARRANTY

12.1 WARRANTY PERIOD

The Topcom units have a 24-month warranty period. The warranty period starts on the day
the new unit is purchased. The warranty on batteries is limited to 6 months after purchase.
Consumables or defects causing a negligible effect on operation or value of the equipment
are not covered.
The warranty has to be proven by presentation of the original purchase receipt, on which the
date of purchase and the unit-model are indicated.

12.2 WARRANTY HANDLING

A faulty unit needs to be returned to a Topcom service centre including a valid purchase note.
If the unit develops a fault during the warranty period, Topcom or its officially appointed
service centre will repair any defects caused by material or manufacturing faults free of
charge.
Butler 3900/Twin/Triple/Quattro
Possible cause
Batteries uncharged
Telephone cord badly
connected
The line is occupied by another
handset
Handset out of range
The base has no power supply
The ringing volume is zero or
low
The dialling mode is wrong
The FLASH time is too short
Manipulation error
Butler 3900/Twin/Triple/Quattro
Solution
Check the position of the
batteries
Recharge the batteries
Check the telephone cord
connection
Wait until the other handset
hangs up
Bring the handset closer to the
base
Check the mains connection to
the base
Adjust the ringing volume
Adjust the dialling mode
(pulse/tone)
Set the unit to longer flash time
Remove the batteries and put
them back in place
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