13 Troubleshooting - Topcom BUTLER 4872 User Manual

Troubleshooting
Taking an external call during an internal communication
When you are on intercom with another handset, you can still pick up outside calls.
To take an incoming call:

13 Troubleshooting

Symptom
No display
No tone
The icon flashes
Base or handset do not ring
Not possible to transfer a call
on PABX
Telephone does not react to
pressing the keys
Cannot dial SkypeOut
numbers
28
3 When the internal correspondent answers, select "Conf.".
OR
3 If the inthernal correspondent doesn't answer, press the left key INT to
retrieve the external correspondent.
4 Press the on-hook key to hang up or put the handset back on the base.
1 Press the on-hook key. The internal communication is now interrupted.
2 Press the off-hook key. You are now in communication with the outside
caller.
3 Press the on-hook key to hang up or put the handset back on the base.
Possible cause
Batteries uncharged
Handset turned OFF
Telephone cord badly
connected
The line is occupied by another
handset
Handset out of range
The base has no power supply
The handset is not registered on
the base
The ringing volume is off or low Adjust the ringing volume
The Flash Time is too short
Manipulation error
Full number isn't entered
(= international + country code
not entered)
No SkypeOut credits
Solution
Check the position of the
batteries
Recharge the batteries
Turn ON the handset
Check the telephone cord
connection
Wait until the other handset
hangs up
Bring the handset closer to the
base
Check the mains connection
to the base
Register the handset on the
base
Set the unit to Long Flash
Time
Remove the batteries and put
them back in place
Dial '00' + country code +
telephone number
Check your SkypeOut credits