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CherryPlus Smartphone FAQs (Outside China)
3.46 Why can't I place or answer calls sometimes when I
raise my phone to my ear?
You can raise your phone to your ear to place a call only from the call or contact details
screen. Similarly, you can raise your phone to your ear to answer a call only from the call
screen. In addition, this function requires collection of simulate gyroscope sensor data.
Therefore, to increase the success rate, raise your phone to your ear in the same manner as
answering or placing a call and place the phone on the ear for 0.5 seconds.
3.47 Why is the screen not turned on after I double touch
the screen?
Make sure you have turned on the Double touch to turn on the screen function in Motion
control. To prevent the screen from being turned on by inadvertent operations, the double
touch gesture has restrictions on the touched screen area, touch speed, and distance between
the two touches. Therefore, when you are using this function, double touch the central area of
the screen quickly, and make sure the proximity sensor at the upper part of the screen is not
blocked.
3.48 Why can't the screen off gesture be identified
sometimes?
The proximity sensor at the upper part of the screen may be blocked. When this sensor is
blocked, your phone cannot identify your screen off gesture.
3.49 What can I do if my phone can't be powered on?
Use either of the following methods:
Perform a Wi-Fi network one-touch recovery.
1.
Insert a microSD card with 2 GB or more free space into your phone.
2.
When pressing and holding the volume down button, connect a USB cable to your
phone.
Your phone enters FastBoot mode, as shown in the following figure.
Issue 01 (2015-01-14)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
3 Others
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