What Wi-Fi Protocols Does My Phone Support; Why Can't I Open Web Pages When My Phone Has A Wi-Fi Connection; What Can I Do If My Phone Can't Detect Signals From Wi-Fi Hotspots - Huawei CherryPlus Faqs

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CherryPlus Smartphone FAQs (Outside China)

2.2.2 What Wi-Fi protocols does my phone support?

Your phone supports 802.11b/g/n.

2.2.3 Why can't I open web pages when my phone has a Wi-Fi

connection?

Possible causes are as follows:

The x digital subscriber line (xDSL) connection failed.

If the hotspot (such as a wireless router) your phone connects to accesses the Internet

through xDSL and the xDSL connection fails, the Internet connection is unavailable.

Check that the xDSL connection is working properly and try again.

A domain name service (DNS) problem occurred.

For example, if you cannot open web pages but can access Google's Play Store, the DNS

is not working properly. In this case, on the screen where a static IP address can be set,

modify DNS settings.

The websites that the Wi-Fi hotspot can access are restricted.

In this case, your phone cannot be used to browse web pages at those websites.

2.2.4 What can I do if my phone can't detect signals from Wi-Fi

hotspots?

On another device other than your phone, turn on Wi-Fi. If the device can detect the Wi-Fi

signal, perform the following:

Check that the Wi-Fi hotspot's service set identifier (SSID) is not hidden.

Restart Wi-Fi on your phone.

Restart your phone.

Issue 01 (2015-01-14)

Huawei Proprietary and Confidential

2 Common settings

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