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Huawei CherryPlus Faqs

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CherryPlus Smartphone FAQs
Issue
01
Date
2015-01-14
Huawei Device Co., Ltd.
(Outside China)

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Summary of Contents for Huawei CherryPlus

  • Page 1 CherryPlus Smartphone FAQs (Outside China) Issue Date 2015-01-14 Huawei Device Co., Ltd.

  • Page 2: Table Of Contents

    CherryPlus Smartphone FAQs (Outside China) Contents Contents 1 Basics ............................1 1.1 Color schemes ................................1 1.2 Selling points ................................1 1.3 Overview ..................................3 1.4 Installation ..................................3 1.4.1 How do I remove the battery cover and take out the built-in battery? ............... 3 1.4.2 How do I install the micro-SIM card and the microSD card? ..................
  • Page 3 CherryPlus Smartphone FAQs (Outside China) Contents 1.10.1 How are my songs sorted? ............................. 14 1.10.2 How do I create a playlist? ............................ 14 1.10.3 What playback modes does my phone support? ....................14 1.10.4 How do I play songs in the background and view the lyrics when a song is playing? .......... 14 1.11 Camera ..................................
  • Page 4 CherryPlus Smartphone FAQs (Outside China) Contents 2.1 Email ................................... 27 2.1.1 How do I configure email settings? ......................... 27 2.1.2 Can I view emails when no Internet connection is available on my phone? ............28 2.1.3 Does my phone support Gmail? ..........................28 2.1.4 How do I synchronize contacts and calendar events? ....................
  • Page 5 CherryPlus Smartphone FAQs (Outside China) Contents 2.8.11 Can I use my phone to access the Internet during a call? ..................40 2.8.12 Are there any restrictions on data services? ......................40 2.8.13 How long does it take to switch between 4G, 3G, and 2G networks? ..............40 2.9 Screen lock .................................
  • Page 6 CherryPlus Smartphone FAQs (Outside China) Contents 2.20 How can I adjust the screen brightness? ........................46 2.21 Does my phone have key backlight? ........................46 2.22 How do I turn on or turn off airplane mode? ......................47 2.23 How do I restore my phone to its factory settings? ....................47 2.24 How do I enable or disable safe mode? ........................
  • Page 7 3.38 Can I press and hold the power button for 10 seconds to forcibly restart my phone? ..........57 3.39 Why aren't the contacts saved in my phone's storage displayed after I log in to my Huawei cloud account? ..57 3.40 I connect my phone to a computer in MTP mode, but I find not all files in my microSD card are displayed and the...

  • Page 8: Basics

    Specifications.xlsx 1.2 Selling points The CherryPlus is a mid The CherryPlus is a mid-range to high-end smartphone developed by Huawei based on EMUI end smartphone developed by Huawei based on EMUI 3.0 (Android 4.4 supported) and highlights the following: 3.0 (Android 4.4 supported) and highlights the following:...
  • Page 9 CherryPlus Smartphone FAQs (Outside China) 1 Basics Sharp and stable calls ID design by workshops in China and Britain, which is inspired by the robot's orbit in the Castle in the Sky and pays tribute to Hayao Miyazaki Delicate ID details with high precision technology...

  • Page 10: Overview

    CherryPlus Smartphone FAQs (Outside China) CherryPlus Smartphone FAQs (Outside China) 1 Basics 1.3 Overview 1.4 Installation 1.4.1 How do I remove the battery cover and take out the built How do I remove the battery cover and take out the built...

  • Page 11: How Do I Install The Micro-Sim Card And The Microsd Card

    CherryPlus Smartphone FAQs (Outside China) CherryPlus Smartphone FAQs (Outside China) 1 Basics 1.4.2 How do I install the micro How do I install the micro-SIM card and the microSD card? SIM card and the microSD card? Issue 01 (2015-01-14) Huawei Proprietary and Confidential...
  • Page 12 CherryPlus Smartphone FAQs (Outside China) 1 Basics Note: The battery cover may have the Honor or Huawei logo printed on it. However, its Note: The battery cover may have the Honor or Huawei logo printed on it. However, its Note: The battery cover may have the Honor or Huawei logo printed on it. However, its installation method is the s installation method is the same.

  • Page 13: Home Screens

    CherryPlus Smartphone FAQs (Outside China) 1 Basics 1.5 Home screens 1.5.1 How do I add or delete a home screen? Delete 1.5.2 How do I switch between 2D and 3D home screens? Your phone does not support 3D home screens.
  • Page 14 CherryPlus Smartphone FAQs (Outside China) 1 Basics Issue 01 (2015-01-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 15: Can I Edit The Main Menu

    CherryPlus Smartphone FAQs (Outside China) 1 Basics 1.5.4 Can I edit the main menu? Yes. 1.5.5 Can I add a widget to the home screen? In File Manger, touch and hold a file and choose Create shortcut from the displayed option menu to add it to the home screen.

  • Page 16: How Many Contacts Can My Phone Save

    CherryPlus Smartphone FAQs (Outside China) 1 Basics Go to Contacts, touch to display the contact editing screen, touch to select a save mode, enter the contact details, and touch to save the contact. Touch when the contact is already in your contacts list.

  • Page 17: Messaging

    1.7.1 How do I change the input method when editing a message? Create a message, and touch the text field to bring up the onscreen keyboard. The default input method is Huawei Swype. Swipe down on the screen to open the status bar, touch , and select an input method.

  • Page 18: How Do I Forward A Message Or Send A Message To Multiple Recipients

    CherryPlus Smartphone FAQs (Outside China) 1 Basics On the Messaging screen, touch and hold the message or conversation you want to delete. From the displayed option menu, choose Delete. You can also touch and hold a message and then select multiple messages or conversations to delete them in batches.
  • Page 19 CherryPlus Smartphone FAQs (Outside China) 1 Basics To switch between the two calls, touch To merge the two calls, touch Issue 01 (2015-01-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 20: Multimedia Messaging

    CherryPlus Smartphone FAQs (Outside China) 1 Basics 1.9 Multimedia messaging 1.9.1 How do I send a multimedia message? Go to Messaging and touch Enter the recipient and write the message. on the left of the text field, then Subject. The message is then converted Touch into a multimedia message.

  • Page 21: Where Are The Multimedia Message Attachments Saved

    CherryPlus Smartphone FAQs (Outside China) 1 Basics 1.9.4 Where are the multimedia message attachments saved? By default, after you receive a multimedia message, the attachment is automatically saved to the data folder, which is invisible to users. You can save the attachment to the Download folder in the phone storage or the microSD card.

  • Page 22: Camera

    CherryPlus Smartphone FAQs (Outside China) 1 Basics 1.11 Camera 1.11.1 If my phone has no microSD card installed, can I shoot photos or videos? Yes. 1.11.2 Why can't I open some photos or videos on my phone? The phone does not support the file format.

  • Page 23: How Do I Switch Between The Front And Rear Cameras

    CherryPlus Smartphone FAQs (Outside China) 1 Basics 1.11.7 How do I switch between the front and rear cameras? On the viewfinder, touch on the top of the screen to switch between the front and rear cameras. 1.11.8 What video formats and sizes does my phone support? Your phone supports the MPEG-4 format.

  • Page 24: Will Simultaneously Playing And Downloading Online Streaming Media Take Up My Phone's Storage Space

    CherryPlus Smartphone FAQs (Outside China) 1 Basics Your phone's hardware may be faulty, for example, the display is damaged. To check whether your phone's hardware is faulty, play a local video for comparison. Your phone's available memory is insufficient. The CPU usage is high.
  • Page 25 CherryPlus Smartphone FAQs (Outside China) 1 Basics To share a web page, open it, and touch Menu > Share page > Bluetooth. Issue 01 (2015-01-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 26 CherryPlus Smartphone FAQs (Outside China) 1 Basics To share a contact, go to Contacts, select the contact, and touch Menu > Share contacts > Bluetooth. Issue 01 (2015-01-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 27: Why Can't My Phone Be Discovered By Other Bluetooth Devices

    CherryPlus Smartphone FAQs (Outside China) CherryPlus Smartphone FAQs (Outside China) 1 Basics 1.13.3 Why can't my phone be discovered by other Why can't my phone be discovered by other Bluetooth Bluetooth devices? Bluetooth has been turned off on your phone.
  • Page 28 CherryPlus Smartphone FAQs (Outside China) CherryPlus Smartphone FAQs (Outside China) 1 Basics Solution 2: Turn on Bluetooth from the notification panel. Solution 2: Turn on Bluetooth from the notification panel. Issue 01 (2015-01-14) Huawei Proprietary and Confidential...

  • Page 29: What Is The Bluetooth Working Range

    CherryPlus Smartphone FAQs (Outside China) CherryPlus Smartphone FAQs (Outside China) 1 Basics Bluetooth is turned on, but your phone is not set to be visible to other Bluetooth is turned on, but your phone is not set to be visible to other devices.

  • Page 30: Why Can't I Pair My Phone With Other Bluetooth Devices

    CherryPlus Smartphone FAQs (Outside China) 1 Basics 1.13.5 Why can't I pair my phone with other Bluetooth devices? Your phone supports various profiles, such as A2DP, HSP, HFP, PAN, HIDH, OPP, and PBAP. If the pairing device also supports these profiles but fails to be paired with, see the following solutions: Your phone cannot detect other phones.

  • Page 31: Can I Download Themes To My Phone? Does My Phone Support Live Wallpapers

    CherryPlus Smartphone FAQs (Outside China) 1 Basics Turn on the channel you want to save, touch below the current frequency to save the channel. 1.16 Can I download themes to my phone? Does my phone support live wallpapers? You cannot download themes to your phone, but your phone supports live wallpapers.

  • Page 32: Does My Phone Come With A Headset? What Line Order Does My Phone Support

    CherryPlus Smartphone FAQs (Outside China) 1 Basics 1.20 Does my phone come with a headset? What line order does my phone support? The headset coming with your phone adopts the American line order, which is the mainstream line order in the industry.

  • Page 33: Basic Functions

    Class 4 China 05-007 8 GB Class 6 China 05-009 4 GB Class 4 China 1.23 Basic functions For details, see the CherryPlus Smartphone FAQs (Outside China).xlsx. Issue 01 (2015-01-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 34: Common Settings

    CherryPlus Smartphone FAQs (Outside China) 2 Common settings Common settings 2.1 Email 2.1.1 How do I configure email settings? Adding an email account Go to the home screen and touch Email. An email account can be configured automatically or manually.

  • Page 35: Can I View Emails When No Internet Connection Is Available On My Phone

    CherryPlus Smartphone FAQs (Outside China) 2 Common settings Removing an email account On the Inbox screen, touch the menu button. From the displayed option menu, choose Settings. Touch the email account your want to remove. Flick down to the bottom and touch Remove account.
  • Page 36 CherryPlus Smartphone FAQs (Outside China) CherryPlus Smartphone FAQs (Outside China) 2 Common settings Turn on Wi-Fi to search for Wi Fi to search for Wi-Fi networks in range. If Wi-Fi is turned on, your phone automatically searches for available Wi Fi is turned on, your phone automatically searches for available Wi Fi is turned on, your phone automatically searches for available Wi-Fi networks.

  • Page 37: What Wi-Fi Protocols Does My Phone Support

    CherryPlus Smartphone FAQs (Outside China) 2 Common settings 2.2.2 What Wi-Fi protocols does my phone support? Your phone supports 802.11b/g/n. 2.2.3 Why can't I open web pages when my phone has a Wi-Fi connection? Possible causes are as follows: The x digital subscriber line (xDSL) connection failed.

  • Page 38: How Do I Know Whether My Phone Is Using Its Mobile Data Connection Or A Wi-Fi Connection To Access The Internet

    CherryPlus Smartphone FAQs (Outside China) 2 Common settings 2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet? If a Wi-Fi connection is set up, it is prioritized over the mobile data connection. If displayed in the upper right corner of the screen, your phone is using a Wi-Fi connection to access the Internet.
  • Page 39 CherryPlus Smartphone FAQs (Outside China) CherryPlus Smartphone FAQs (Outside China) 2 Common settings After a device connects to your phone over Wi After a device connects to your phone over Wi-Fi, you can access the Internet from Fi, you can access the Internet from that device using your phone's mobile data connection.

  • Page 40: Can I Connect My Phone To A Wi-Fi Hotspot With A Static Ip Address To Access The Internet

    CherryPlus Smartphone FAQs (Outside China) 2 Common settings 2.4 Can I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? Yes. Touch Settings > Wireless & networks > Wi-Fi. On the Wi-Fi screen, touch and hold a hotspot and choose Edit network from the displayed option menu.
  • Page 41 CherryPlus Smartphone FAQs (Outside China) CherryPlus Smartphone FAQs (Outside China) 2 Common settings Issue 01 (2015-01-14) Huawei Proprietary and Confidential...
  • Page 42 CherryPlus Smartphone FAQs (Outside China) CherryPlus Smartphone FAQs (Outside China) 2 Common settings Issue 01 (2015-01-14) Huawei Proprietary and Confidential...

  • Page 43: How Do I Set My Phone To Work As A Modem And Provide Internet Access For Computers

    CherryPlus Smartphone FAQs (Outside China) CherryPlus Smartphone FAQs (Outside China) 2 Common settings When your phone uses the Dynamic Host Configuration Protocol (DHCP) to access the When your phone uses the Dynamic Host Configuration Protocol (DHCP) to access the When your phone uses the Dynamic Host Configuration Protocol (DHCP) to access the...

  • Page 44: Tone Settings

    CherryPlus Smartphone FAQs (Outside China) 2 Common settings 2.6 Tone settings 2.6.1 How do I set the phone ringtone? Go to Settings > Devices > Sound > Call ringtone & vibration, and select an audio file you want. 2.6.2 How do I enable or disable vibration for incoming calls and messages? To enable or disable vibration for incoming calls, go to Settings >...

  • Page 45: What Text Input Methods Does My Phone Support

    2.7.6 How do I disable key press vibration? Go to Settings > Sounds and turn on Go to Settings > All > System > Language & input > Swype for Huawei > > Settings, and turn off Vibrate on keypress.

  • Page 46: How Do I Set The Home Page

    CherryPlus Smartphone FAQs (Outside China) CherryPlus Smartphone FAQs (Outside China) 2 Common settings 2.8.6 How do I set the home page? How do I set the home page? Open the browser and touch the menu button. From the displayed option menu, choose Open the browser and touch the menu button.

  • Page 47: Can I Use My Phone To Access The Internet During A Call

    CherryPlus Smartphone FAQs (Outside China) 2 Common settings indicates that the mobile network is turned off. To turn on the mobile network, touch this icon to make it become 2.8.11 Can I use my phone to access the Internet during a call? Yes if your phone is connected to a 4G or 3G network, but no if your phone is connected to a 2G network.

  • Page 48: How Do I Set A Screen Unlock Pattern

    If you forget your unlock pattern, touch the backup PIN button on the screen and enter your backup PIN to unlock the screen. If you forget your unlock pattern and backup PIN, send your phone to Huawei's local customer service center or update your phone version. Your phone cannot be unlocked using an email from Gmail.

  • Page 49: Will The Alarms Go Off When My Phone Is Powered Off

    CherryPlus Smartphone FAQs (Outside China) 2 Common settings To set a ringtone for the alarm, touch Ringtone and select a tone. To set your phone to vibrate when the alarm goes off, turn on Vibrate. To name the alarm, touch Label.

  • Page 50: What Third-Party Applications Are Preinstalled On My Phone? Can I Uninstall System Applications Or Applications Customized By My Service Provider

    2.12.5 What can I do if exceptions occur when an application is running? Uninstall the application and download a new one from Huawei's App Center. Update your phone to the latest version. If the problem persists, back up important data and restore your phone to its factory settings.

  • Page 51: What Can I Do If An Application Runs Slowly

    Phone Manager is a Huawei-developed application management software on your phone. It is highly integrated with Huawei EMUI to ensure the quality of software on your phone. Phone Manager provides you with easy and fast solutions to common security threats and problems to secure your phone.

  • Page 52: Does Phone Manager Support Encryption

    CherryPlus Smartphone FAQs (Outside China) 2 Common settings Traffic manager Notification manager App lock Do not disturb 2.14.3 Does Phone Manager support encryption? 2.15 How do I configure the weather settings? On the home screen, go to Widget. Touch Weather to access it.

  • Page 53: Can I Synchronize My Phone's Date And Time With The Network

    CherryPlus Smartphone FAQs (Outside China) 2 Common settings 2.17 Can I synchronize my phone's date and time with the network? Yes. On the home screen, touch Settings > Date & time and select Automatic date & time and Automatic time zone.

  • Page 54: How Do I Turn On Or Turn Off Airplane Mode

    CherryPlus Smartphone FAQs (Outside China) 2 Common settings 2.22 How do I turn on or turn off airplane mode? On the home screen, touch Settings > Wireless & networks > More. Then turn on or off Airplane mode. In airplane mode, your mobile network will be unavailable.

  • Page 55: Can I Use Other Power Adapters Than The Provided One To Charge My Phone

    CherryPlus Smartphone FAQs (Outside China) 2 Common settings Steady red: The battery level is low. Steady orange: The battery level is medium. Steady green: The battery level is higher than 90%. 2.29 Can I use other power adapters than the provided one to charge my phone? Yes.

  • Page 56: Others

    CherryPlus Smartphone FAQs (Outside China) 3 Others Others 3.1 How do I save battery power? When you are not using the phone, press the power button to turn off the screen. Set the screen timeout period to a small value under Settings > Display > Sleep.

  • Page 57: Can I Set My Customized Wallpaper Not To Stretch

    CherryPlus Smartphone FAQs (Outside China) 3 Others Uninstall unwanted applications to free up your phone's storage space. When available storage is insufficient, the phone runs slowly. If the CPU usage is high and multiple background processes are running, restart your phone to close unwanted processes and applications.

  • Page 58: Can I Use My Phone For Recording

    CherryPlus Smartphone FAQs (Outside China) 3 Others If your phone fails to obtain the date and time from your service provider's network when it powers on and if you have enabled the automatic time update function, your phone synchronizes the date and time with the network, which will generate minor data traffic.
  • Page 59 CherryPlus Smartphone FAQs (Outside China) 3 Others 8 GB ROM partitions (a phone ROM is similar to a hard disk on a computer) Partition Size Description Query method update patches using this partition. About This partition is used for the Android...

  • Page 60: How Do I Check The Available Storage Space In My Phone's Storage And Microsd Card

    CherryPlus Smartphone FAQs (Outside China) 3 Others 3.14 How do I check the available storage space in my phone's storage and microSD card? Go to Settings and touch Storage. Touch Phone storage to check the total and available space in the phone's storage. Touch SD card to check the total and available space in your microSD card.

  • Page 61: How Do I Turn On The Scientific Calculator

    CherryPlus Smartphone FAQs (Outside China) 3 Others 3.18 How do I turn on the scientific calculator? Open your calculator in the landscape orientation to display the scientific calculator. 3.19 How to I quickly move icons to different home screens? To move one icon: Use one hand to touch and hold an icon and use the other hand to swipe on the screen to move the icon to another screen.

  • Page 62: Why Does The Calculator Still Rotate After I Set My Phone's Screen Orientation

    CherryPlus Smartphone FAQs (Outside China) 3 Others 3.24 Why does the calculator still rotate after I set my phone's screen orientation? Your phone's screen orientation does not affect the calculator. 3.25 Why can't I change the ringtone and vibration settings of my email? Your phone may have been set to silent mode.

  • Page 63: What Can I Do If "No Lyrics" Instead Of Lyrics Is Displayed On The Music Playback Screen When I Am Playing An Audio Clip

    CherryPlus Smartphone FAQs (Outside China) 3 Others 3.30 What can I do if "No lyrics" instead of lyrics is displayed on the music playback screen when I am playing an audio clip? If the lyrics are not displayed automatically, try manually searching for the lyrics. If the lyrics are still not displayed, they are unavailable in the server.

  • Page 64: Can I Improve The Positioning Accuracy Of My Phone's Weather Application

    I log in to my Huawei cloud account? After you log in to your Huawei cloud account using your phone, the contacts saved in your phone's storage are automatically synced to the cloud. As a result, your phone displays contacts in your cloud account and SIM card, but not contacts in your phone's storage.

  • Page 65: I Place A Call Shortly After I Place And End One And The "Call Not Sent" Message Is Displayed, But The Other Party Still Hears An Incoming Call Ringtone. Why

    CherryPlus Smartphone FAQs (Outside China) 3 Others 3.41 I place a call shortly after I place and end one and the "Call not sent" message is displayed, but the other party still hears an incoming call ringtone. Why? This issue occurs when you place a call, end it, and place another call within 2.5 seconds, because it takes 2.5 seconds for the network to release a call.

  • Page 66: Why Can't I Place Or Answer Calls Sometimes When I Raise My Phone To My Ear

    CherryPlus Smartphone FAQs (Outside China) 3 Others 3.46 Why can't I place or answer calls sometimes when I raise my phone to my ear? You can raise your phone to your ear to place a call only from the call or contact details screen.
  • Page 67 CherryPlus Smartphone FAQs (Outside China) 3 Others Press and hold the volume up button to place your phone in recovery mode, as shown in the following figure. Touch OK. Issue 01 (2015-01-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 68: Why Isn't There A Disk Mapping After I Connect My Phone To A Computer In Usb Flash Drive Mode

    Update your phone using a microSD card. Download the latest update package for your phone from Huawei's official website. In the microSD card's root directory, create a folder named dload. Copy the downloaded update package to the dload folder.

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