After Sales Service - AU AQUOS sense3 plus SHV46 Basic Manual

After-Sales Service
■ When Asking for Repair
For repair, contact Repair and Delivery Support Center.
During the
warranty period
Outside the
warranty period
* The warranty period is 1 year from the date of newly purchase.
◎ Before handing in the product for repair, make a backup of the contents
of memory since they may disappear during repair. Note that the
Company shall not be liable for any damages and loss of income should
the contents of memory be altered or lost.
◎ Recycled parts that meet the Company's quality standards are
sometimes used for repair.
◎ Your old au terminal collected by replacement mobile phone delivery
service is serviced for reuse and recycled as a replacement terminal.
Also, parts replaced through au after-sales service are collected and
recycled by the Company. They are not returned to customers.
◎ Instances where the product has been changed, modified, or analyzed
(including software modification or analysis (including rooting, etc.)
reverse-engineered, reverse-compiled, or reverse-assembled) or has
been repaired at a location other than an authorized repair location
designated by the company may not be covered by warranty or may
prevent the product from being accepted for repairs.
◎ The internal battery on the product is not covered by the free-of-charge
repair warranty unless phenomena by defects of battery materials or
manufacturing occur.
Repairs will be done based on the Company's terms of
services of the free-of-charge repair warranty.
We shall repair the product for a charge as requested by
the customer if repair renders it usable.
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