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SHV38
Basic Manual
• The company names and product names appearing in this manual are
trademarks or registered trademarks of their respective holders.
• For exemptions, refer to "Notes on Usage" available on the au homepage.
For inquiries, call:
Customer Service Center
For general information, charges, and operation assistance
Business hours: 9:00 to 20:00 (7 days a week)
From fixed-line phones:
 on your au cellphone.
For service cancelation procedure in case of loss or theft
Business hours: 24 hours (7 days a week)
From fixed-line phones:
In case above numbers are not available, call toll-free:
0120-977-033
0120-977-699
Keitai Guarantee Service Center
For loss, theft or damage
Business hours: 9:00 to 20:00 (7 days a week)
From fixed-line phones/au cell phones:
0120-925-919
May 2016, 1st Edition
Sold by: KDDI CORPORATION,
OKINAWA CELLULAR TELEPHONE COMPANY
Manufactured by: SHARP CORPORATION
From au cell phones:
 area code not required
From au cell phones:
 area code not required
 (except Okinawa)
 (Okinawa)
 (toll free)
Cell phone and PHS operators collect and recycle unused 
telephones, batteries and battery chargers at stores bearing 
the        logo regardless of brand and manufacturer to protect 
the environment and reuse valuable resources.
 (toll free)
 (toll free)
濡れた状 態での充 電は、
異 常 な発 熱・焼 損 などの
原因となり大変危険です。

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Table of Contents
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Summary of Contents for AU Aquos Series

  • Page 1 SHV38 Basic Manual • The company names and product names appearing in this manual are trademarks or registered trademarks of their respective holders. • For exemptions, refer to “Notes on Usage” available on the au homepage. May 2016, 1st Edition Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: SHARP CORPORATION For inquiries, call: Customer Service Center...
  • Page 2: List Of Packaged Items

    用にあたっての注意事項” (Notes on Usage) and “設定ガイド” (Setting Guide)) (Accessories) in safe places so that you can refer to them whenever you need them. If you lose the printed manuals (Accessories), contact an au shop or Customer Service Center. List of Packaged Items Before you start using the product, make sure that you have all the following packaged items with the product.
  • Page 3: Cell Phone Etiquette

    Cell Phone Etiquette ■ Use of cell phones is not allowed in the following places! • Do not listen to music or watch videos/TV while driving a car or riding a motorbike or bicycle. Use of a cell phone while driving a car or riding a motorbike is prohibited by law.
  • Page 4: Names And Functions Of Parts

    ■ Notes on Illustrations/Screenshots Screenshots and operations in this maul are based on attaching an au Nano IC Card 04 to the product. Screenshots may differ from actual screen. Portions of the screen are sometimes omitted. In this manual, part of the screen such as icons are omitted.
  • Page 5 Earpiece (Receiver) H Mobile light In camera (        ) I ud Volume up/down key Adjust the volume. Hold down d on the lock screen to set/disable the manner mode. J f Power key Turn the screen on/off. Hold it down to turn on/off the power, restart the product, etc. K Shutter Key L Display (Touch panel) The protective film is pasted on the surface of the display.
  • Page 6 To force the power off, refer to “Turning the Power Off Forcibly” (zP.11). au Nano IC Card 04/microSD memory card cover ◎ Note that pulling or applying excessive force on an au Nano IC Card 04/ microSD memory card cover may cause damage. IMEI tray ◎...
  • Page 7 Confirm the position of the au Nano IC Card 04 tray slot and the orientation of the au Nano IC Card 04 tray carefully, and insert the tray all the way into the slot in the direction of the arrow. Inserting the tray forcibly may...
  • Page 8 Confirm the position of the au Nano IC Card 04 tray slot and the orientation of the au Nano IC Card 04 tray carefully, and insert the tray all the way into the slot in the direction of the arrow. Inserting the tray forcibly may damage the tray.
  • Page 9: Using A Microsd Memory Card

    Using a microSD Memory Card Attaching a microSD Memory Card Open the au Nano IC Card 04/microSD memory card cover (zP.6). Slowly insert the microSD memory card into the microSD memory card slot. Confirm the orientation for inserting, then insert in the direction of the arrow until it clicks and is locked.
  • Page 10 ◎ If the charging/incoming indicator flashes in red, force the power off (zP.11) and turn the product on again. If the indicator continues to flash, stop charging the internal battery and contact an au shop or the Keitai Guarantee Service Center.
  • Page 11: Turning The Power On/Off

    When charging is finished, pull the microUSB plug of the common AC adapter 05 (sold separately) straight out from the external connection jack of the product. Unplug the common AC adapter 05 (sold separately) power plug from the power outlet. ◎...
  • Page 12: Turning The Screen On/Off

    ■ Turning the Power Off Forcibly You can force the product to turn off if the screen freezes or you are unable to turn the product off. f (hold down for at least 8 seconds). Release your finger after the product vibrates to turn the power off. ◎...
  • Page 13 D Shortcuts Slide “ ” to top of screen for shortcuts. E Clock/emopa area F Screen lock Slide “ ” to top of screen to unlock the screen. • If a password, etc. is set in “Screen lock”, it is displayed as G Activate camera Slide “...
  • Page 14: Using The Status Bar

    New Gmail message Making a call, talking, receiving a call Talking in high quality sound with a model supporting VoLTE provided by au. Call on hold Answering memo information Available space on the internal memory being run out Update available...
  • Page 15 Using the Notification/Status Panel In the notification/status panel, you can check the details on notification icons and status icons or activate an application corresponding to the icon. You can also set the manner mode, VeilView, etc. ■ Displaying the notification panel Slide the status bar down.
  • Page 16: Setting App Permissions

    Setting the Manner Mode Set not to disturb others around you in public. Display the status panel [Tap “Manner mode” in function buttons. 《Manner mode setting screen》 A Type of manner mode B Explanation of operations C Duration until disabling manner mode D More settings E ON/OFF setting Tap it to disable the manner mode.
  • Page 17 Switching Input Methods You can switch input methods for character entry. • Following operation explanations use “Japanese - S-Shoin”. On the home screen, “Apps Sheet” [[Settings]. [Language & input] [[Current Keyboard]. [CHOOSE KEYBOARDS]. [Google Keyboard]/[S-Shoin]/[Google voice typing]. Switching Software Keyboards ] [[Input UI] On the character entry screen, [ [[QWERTY keyboard]/[12 keyboard].
  • Page 18: Introduction Of Peripheral Devices

    (http://www.au.kddi.com/english/) or contact Customer Service Center. ◎ The product does not support ASYNC/Fax transmission. ◎ The above-mentioned peripheral devices can be purchased from au Online Shop. You may not be able to purchase one depending on the stock status.
  • Page 19: Troubleshooting

    (zP.9) • Is the internal battery charged enough? (zP.9) • Suspend the functions not being used. (zP.14) • Is an au Nano IC Card 04 inserted? (zP.6) Cannot make calls. • Make sure “Airplane mode” is not set. (zP.16) •...
  • Page 20: Updating Software

    • If the software update fails, it may become impossible to operate the product. If this happens, bring it to an au shop or PiPit (not accepted by some shops). • Charge the battery sufficiently before starting update. If the battery level is insufficient or the battery runs out during the update, the software update will fail.
  • Page 21: After Sales Service

    ◎ Service contents are subject to change without notice. ■ au Nano IC Card 04 The au Nano IC Card 04 is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When malfunction is suspected, or in...
  • Page 22 From a fixed-line phone,  0077-7-113 (toll free) From an au cell phone, 113 without area code (toll free) Business hours: 24 hours (7 days a week) Keitai Guarantee Service Center (for loss, theft or damage) From a fixed-line phone/an au cell phone,...
  • Page 23: Sim-Unlocking The Product

    * For details, check on the au homepage. ◎ In the event of theft or loss, an au IC card has to be reissued when using this service. In such a case, the au IC card reissue fee of 1,900 yen is separately required.
  • Page 24: Main Specifications

    ® *5 This profile supports Bluetooth Standard Ver.4.0. *6 Supported for some car navigation systems only. See the au homepage for usage. *7 Supports MIMO. *8 Supports MU-MIMO (Client mode). (Refer to the respective companies' websites for information on supported products.)
  • Page 25: Specific Absorption Rate (Sar) Of Cell Phones

    ○ Association of Radio Industries and Businesses website: ttp://www.arib-emf.org/01denpa/denpa02-02.html) ○ SHARP homepage: ttp://k-tai.sharp.co.jp/support/sar/) ○ au homepage: ttp://www.au.kddi.com/english/) *1 Technical regulations are defined by the Ministerial Ordinance Related to the Radio Law (Article 14-2 of Radio Equipment Regulations). *2 The value is including other radio systems that can be simultaneously used.

This manual is also suitable for:

Aquos shv38

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