Service; Before Calling Service; Troubleshooting Chart - Thermador PODM301 Use And Care Manual

Service

Before Calling Service

Troubleshooting Chart

Oven Problem
Oven door is locked and will not open,
even after cooling.
Oven is not heating.
Oven is not cooking evenly.
Baking results are not as expected.
Food takes longer to cook than expected.
Food is overcooked.
Convection Bake/True Convection results
are not as expected.
Oven temperature is too hot or too cold.
Oven light is not working properly.
Oven light does not turn off.
Cannot remove lens cover on light.
Oven is not self-cleaning properly.
Clock and timer are not working properly.
"E" and a number appears in display and
control beeps.
With a new oven there is a strong odor
when oven is turned on.
Control does not react when a key is
touched.
English 24
Possible Causes and Suggested Solutions
Turn the oven off at the circuit breaker and wait five minutes. Turn breaker
back on. The oven should reset itself and will be operable.
Check circuit breaker or fuse box to your house. Make sure there is proper
electrical power to the oven. Be sure oven temperature has been selected.
Refer to cooking charts for recommended rack position. Check "Getting the
Most Out of Your Appliance" for tips and suggestions.
Refer to cooking charts for recommended rack position. Check "Getting the
Most Out of Your Appliance" for tips and suggestions. Adjust oven
calibration if necessary. See "Oven Temperature Offset" under "User
Settings".
The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
"Oven Temperature Offset" under "User Settings".
The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
"Oven Temperature Offset" under "User Settings".
The oven temperature must be manually reduced by 25 ºF. Refer to
cooking charts and tips for rack positions, cooking times and pan selection.
Adjust oven calibration if necessary. See "Oven Temperature Offset" under
"User Settings".
The oven thermostat needs adjustment. See "Oven Temperature Offset"
under "Special Features".
Replace or reinsert the light bulb if loose or defective. Touching the bulb
with fingers may cause the bulb to burn out.
Check for obstruction in oven door. Check to see if hinge is bent.
There may be soil build-up around the lens cover. Wipe lens cover area
with a clean dry towel prior to attempting to remove the lens cover.
Allow the oven to cool before running self-clean. Always wipe out loose
soils or heavy spillovers before running self-clean. If oven is badly soiled,
set oven for the maximum self-clean time.
Make sure there is electrical power to oven.
This is a fault code. Press "+" and "-" simultaneously to stop beeping and
clear display. Reset oven if necessary. If fault code remains, record fault
code, cancel oven and call authorized service technician.
This is normal with a new oven and will disappear after a few uses.
Operating the self-clean cycle also "burns-off" the smell more quickly.
Be sure that pad is clean. Touch the center of the touchpad. Use the flat
part of your finger.