Sony UPA-PC110 Operating Instructions Manual page 19

Problem
A SCSI device connected to the main unit does not operate.
Error Messages
If the unit malfunctions, a message is displayed on its screen. Read the message and follow the appropriate
procedure below to solve the problem.
Error Messages Displayed While Printing
For more details about using the unit connected with a printer, refer to the instructions provided with the printer.
Message
COM ERROR
DOOR OPEN
JAMMING
MEDIA MISMATCH
MOTOR SENSOR TROUBLE
NO PAPER
NO RIBBON
PAPER END
PAPER TAG ERROR
RESERVE
Cause/Remedy
c Check all SCSI devices to confirm that they have been switched on.
Refer to the instructions provided with the SCSI device. Always switch on all SCSI devices
before you switch on the main unit. (page 8)
c Check all SCSI devices and make sure that they are properly connected.
Make sure that the correct cable has been used to connect the SCSI device.
c Check the SCSI device ID Settings.
Make sure that the IDs have been set correctly for all SCSI devices. (page 8)
Meaning/Solutions
c An error occurred during communication between the unit and the printer.
Confirm the following:
• Printer power switch on.
• SCSI cable connection secure.
• SCSI ID assigned to the unit is not in use by another device.
• SCSI terminator is set correctly.
• Printer is online.
Then touch the [Retry] button.
If the same message appears again, touch the [Cancel] button to cancel the operation, shut
down the system, then switch the main unit and printer off and on.
c Printer front door is open.
Close the printer front door. Push on the door to confirm that it is securely locked.
c Paper jammed in the printer.
Remove the jammed paper, then touch the [Retry] button to continue printing.
c The print media loaded in the printer does not match the ink ribbon.
Use the ink ribbon provided with the print pack.
c A problem occurred with printer operation.
If the same message appears again after touching the [Retry] button, touch the [Cancel]
button to cancel the operation, then shut down the system and switch the main unit and the
printer off and on.
c No print paper loaded in the printer.
Set paper and an ink ribbon in the printer.
c No ink ribbon in the printer.
Set paper and an ink ribbon in the printer.
c Not enough copies loaded in the printer specified for the print job.
Load the allowed number of sheets in the printer and install the ink ribbon.
c Cannot read the information from the IC seal on the paper loaded in the printer.
Replace the ink ribbon and paper in the printer with new ones.
c The printer may be off line.
Confirm that the printer is not off line, then touch the [Retry] button. If the same message
appears again, touch the [Cancel] button to cancel the operation, shut down the system,
then switch the main unit and printer off and on.
(continued)
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