Before Calling For Service - LG AS560DWR0 Owner's Manual

Before Calling for Service

If the product malfunctions, check the following before contacting the lG Customer
Information Center.
Symptom
The product does not
operate.
The fan is noisy even
on Low speed.
The air purifier is not
removing dust or
odors.
There is a strong
odor, but the overall
air quality indicator
light does not change
color.
Cause
Power plug is unplugged
or loose in the outlet.
The ultra fine filter is dirty.
The True HEPA filter is
dirty.
Air is extremely dusty or
odors very strong.
The ultra fine filter is dirty.
The combined filter is
dirty.
The space is too large for
the air purifer.
Objects are blocking the air
circulation.
The product is installed in
a corner.
The overall air quality
indicator light is already
orange or red.
Solution
• Insert the power plug into the
outlet properly.
• Clean the ultra fine filter.
• Replace the filter.
• Ventilate the indoor air before
you use the product.
• Clean the ultra fine filter.
• Replace the filter.
• Use a product that fits the size
of the room.
• Do not install product near
open doors or windows.
• remove obstacles or relocate
the air purifier.
• relocate the product with
sufficient clearance.
• The PM density level may be
higher than the odor level. The
color of the overall air quality
indicator light is based on
whichever is higher.
• The odor sensor detects
harmful gases. while some
strong smells such as food
smells may be unpleasant, the
sensor may not react to them,
even though the combined filter
is working to remove the odors.
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