Troubleshooting; Before Calling For Service; Operation - LG AS60GH Series Owner's Manual

Troubleshooting

Before Calling for Service

Please check again for any of the symptoms below while using the product. Such symptoms may not be a
sign of malfunction.

Operation

Symptoms
The appliance does not
operate.
A noise occurs and the fan
speed is low.
Air purification is not done
properly.
There is odor, but the air
quality light doesn't change.
The air quality light stays
red.
THINGS TO CHECK BEFORE REPORTING A MALFUNCTION
Possible Causes & Solution
Is the power plug unplugged from the outlet?
• Plug it into the outlet properly.
Did the electricity get cut off?
• Check the power to other products in the house.
Is the ultra-fine filter clogged with dust?
• Clean the ultra-fine filter properly.
Is the filter clogged with dust?
• Replace the filter.
Is indoor air very dirty?
• Ventilate the indoor air before you use the product.
Is the ultra-fine filter clogged with dust?
• Clean the ultra-fine filter properly.
Is the filter clogged with dust?
• Replace the filter.
Is the location too large for the capability of the air purifier?
• Use a product that fits the size of the room.
• Avoid well-ventilated places such as doors, windows, etc.
Is there any obstacle nearby?
• Remove the obstacle before using the air purifier.
Is the appliance installed in a corner?
• Move the appliance and install it again.
Is the air quality light red or orange?
• The color of the overall air quality light is determined by the worst
level sensed, whether that is a PM concentration level or odor (gas)
level. Check if the PM concentration level is worse than the odor
level.
• Since the odor(gas) sensor is a sensor that detects contaminated
gases, it may not react to the smell of food. But the Deodorizing Care
filter removes the odor.
Move the appliance to a clean room and see if the color changes.
• If the odor level is beyond the capacity of the product to dispel, the air
quality light may not change.
• Clean the PM1.0 sensor.
• Remove the power plug from the outlet and reconnect it one minute
later.
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