Troubleshooting Chart; Troubleshooting Dcu 220 - Bosch DCU 220 Repair Instructions

en 28 | DCU 220 |
6.3

Troubleshooting chart

6.3.1

Troubleshooting DCU 220

There are two possible procedures:
a) WS goes to customer with loaner
1)
b) WS sends loaner
HW Customer
HD Customer
plug HD correctly
HD missing or
plugged
incorrectly?
NO
HD plugged
correctly?
YES
Loaner Without battery and HD and accessoires
HD Hard disc, spare part starts with language selection
1)
WS has own loaners or optional WS can order loaner via BSCR
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1)
and HD
and HD to customer
Windows
starts?
NO
boot menu
YES
only?
NO
blackscreen
only
YES
FC1
problems with
YES YES
BT/WLAN
NO
3rd Party
JA
SW?
NO
check customer
HD (run NO
chkdsk /f)
problem
NO YES
solved?
WS Wholesaler
BSCR Bosch Service Center Repair
HW Hardware (DCU 220)
SW Software or software driver
see
chapter 5.2
slow system?
JA
uninstall 3rd
NO
Party SW
problem
solved?
JA
problem solved!
Robert Bosch GmbH