Troubleshooting - Wallbox EV PORTABLE User's Manual & Installation Manual

All charging stations are supplied with power CETAC 32 Amp. (Single or three phase depending
on the output connector). You can purchase as many adapters as needed.
4

TROUBLESHOOTING.

PROBLEM
LCD Display does not light up
Charging procedure is not started
Vehicle is not fully charged
Increased charging time
Standard plug cannot be
unplugged
Possible cause - remedy

No voltage supply – Check RCD circuit breaker and line
circuit breaker and switch on if necessary.

Defective – please contact your service partner

The plug is not inserted correctly - Pull out the plug and
insert the plug again.

The charging procedure was not performed correctly –
follow the instructions in Chapter "Starting/ending the
charging procedure".

The plug may possibly be dirty in the locking area or
damaged – clean the plug or have it replaced.

The vehicle does not need any power or has an error –
check the vehicle.

The vehicle is programmed to a later start time for
charging.

Power reduction due high temperature by vehicle or

charging station:

Protect the vehicle and charging station from direct
sunlight during the charging process (carport, garage, ...)

Visual inspection of the connectors for dirt, wear or
damages. If necessary, please contact your service
partner.

Missing release by external controller (energy supplier,
PV system, ...)

The charging procedure was not ended correctly by the
vehicle – end the charging procedure according to the
instructions of the vehicle manufacturer.

Eventually the plug cannot be unlocked under tension -
Push in the plug and connect it again on the vehicle.
Then end the charging procedure again.
www.wallboxok.com
10