SECTION 5 TROUBLESHOOTING
Part One Troubleshooting
1.1 Troubleshooting
Many errors and problems that occur during printer operation have a simple cause and
can be easily solved. So if you have a few problems with your printer, you do not need to
phone the manufacturer right away. The following chapter will help you to differentiate
between real printer defects and simple operating errors. If any problems cannot be solved,
please contact your dealer.
1.1.1 Feeding error
condition
possible cause(s)
Media jam
Unsecured
connect
motor cable.
Motor cable or
Paper
feed
connector
fails
or
damage
paper feed is
The
abnormal.
damaged.
Dust or foreign
substance
adhered to the
gear.
Faulty
motor
circuit.
inspection
Check
assembly and paper
path.
Check the motor
with
cable.
Check the motor
cable
gear
is
Check
transmission
the motor gear.
is
Check the gear.
in
the
Check the motor
driver
circuit with tester.
What to do?
Remove label jammed, and
ribbon
clean
alcohol, then reload ribbon
and media.
Re-connect the motor cable.
Change
connector
the
Replace
and
transmission or motor.
Replace the motor cable or
connector.
Replace the main board.
45
print
head
with
the
cable
the
damaged
or
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