Serial Numbers; Fine Print - CPI GRYPHON Operation And Service Manual

FINE PRINT

Owner's Responsibility
Upon request, owner must show proof of purchase when submitting equipment for service
during the warranty period. Owner will assume all freight charges for shipment of equipment
to an authorized service center while under warranty, and to and from the service center
when outside the warranty period. Owner is responsible for out-of-warranty repair expenses,
chargeable at prevailing rates set by authorized service centers. Complete written
information must be supplied to the authorized service center for all items returned, including
serial and model number, and a description of the malfunction.

Serial Numbers

The first three digits of the serial number contain the manufacturing date code. This code
indicates the beginning of the warranty period. The first two digits indicate the week of
manufacture; the third digit indicates the year of manufacture. For example: a Coin Changer
with a serial number of 30720033333 was manufactured in the 30th week of 2017 (July
2017).
CPI, Inc. Responsibility
During the warranty period, MEI, Inc. will repair or replace any parts which fail to function
properly because of defects in material or workmanship. MEI, Inc. shall not be liable for any
consequential damages as a result of defects in material or workmanship.
Damage due to electrical overload, negligence, accidents, misuse, abuse, vandalism, or an
act of God is not covered by MEI, Inc. warranty. Any alteration of the product after
manufacture voids the warranty in its entirety.
The product to be repaired under warranty must be delivered to an authorized service
center. Repairs or installation at the owner's location are not included in the warranty. During
the warranty period, MEI, Inc. will assume freight charges for return of the owner's
equipment from the closest authorized service center via UPS or common carrier.
Service
For service information, contact MEI, Inc. or any MEI authorized service center. Parts and
labor that are MEI, Inc. responsibility will be provided without charge. Other service is at
owner's expense. For service information, or the name of the authorized service center
nearest you, Call or e-mail:
CPI Customer Service:
1-800-345-8215
CPI Technical Support
1-800-345-8172 or cranepi.com/support
47
GRYPHON OPERATION AND SERVICE GUIDE