Verizon Fios E3200 User Manual

Home wi-fi extender

Hide thumbs Also See for Fios E3200:

User manual (74 pages)

Quick start manual (3 pages)

Quick start manual (2 pages)

Table Of Contents

Table of Contents

Quick Links

Fios Home

Wi-Fi

Extender

USER

GUIDE

Model E3200

Table of Contents

Troubleshooting

Need help?

Do you have a question about the Fios E3200 and is the answer not in the manual?

Questions and answers

Summary of Contents for Verizon Fios E3200

Page 2: Table Of Contents
CONTENTS 01 / 03 / INTRODUCTION WIRELESS SETTINGS Package Contents Overview System Requirements Wireless Status Features Basic Settings Getting to Know Your Advanced Settings Fios Home Wi-Fi Channel Settings Extender Guest Network 02 / 04 / CONNECTING YOUR FIOS CONFIGURING ADVANCED HOME WI-FI EXTENDER SETTINGS Setting up Your Fios...
Page 3 TABLE OF CONTENTS 05 / 07 / TROUBLESHOOTING NOTICES Troubleshooting Tips Regulatory Compliance Notices Frequently Asked Questions 06 / SPECIFICATIONS General Specifications LED Indicators Environmental Parameters verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 4: Introduction
01 / INTRODUCTION Package Contents System Requirements Features Getting to Know Your Fios Home Wi-Fi Extender...
Page 5 01 / INTRODUCTION Verizon Fios Home Wi-Fi Extender lets you transmit and distribute digital entertainment and information to multiple devices in your home/office. Your Wi-Fi Extender supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful Wi-Fi extenders available.
Page 6: Package Contents
GETTING TO KNOW YOUR FIOS PACKAGE CONTENTS, SYSTEM HOME WI-FI EXTENDER REQUIREMENTS AND FEATURES 1.0/ PACKAGE CONTENTS Your package contains: • Fios Home Wi-Fi Extender • Power adapter • OSS (Open Source Software) insert guide 1.1/ SYSTEM REQUIREMENTS System and software requirements are: •...
Page 7 Advanced wireless protection featuring WPA2/WPA Mixed Mode and MAC address filtering – Wi-Fi Multimedia (WMM) for wireless QoS (quality-of-service) • Compatible with Wi-Fi Mesh system • Secure remote management using HTTPS or My Fios app verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 8: Getting To Know Your
GETTING TO KNOW YOUR FIOS HOME WI-FI EXTENDER 1.3/ GETTING TO KNOW YOUR FIOS HOME WI-FI EXTENDER 1.3a/ FRONT PANEL The front panel’s unified button allows quick access to the Wi-Fi Protected Setup (WPS) feature and pairing mode. The Status LED will be on white and solid when your Fios Home Wi-Fi Extender is turned on, connected to the internet, and functioning normally.
Page 9: Home Wi-Fi Extender
QR code reading app with support for Wi-Fi QR codes). The rear panel has three ports; F-type coax and Ethernet LAN [two]. The rear panel also includes a DC power jack and a reset button. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 10 GETTING TO KNOW YOUR FIOS HOME WI-FI EXTENDER • Ethernet LAN - connects devices to your Fios Home Wi-Fi Extender using Ethernet cables to join the local area network (LAN). The two Ethernet LAN ports are 10/100/1000 Mbps auto-sensing and can be used with either straight-through or crossover Ethernet cables.
Page 11 MOUNTING THE FIOS HOME WI-FI EXTENDER TO A WALL For optimum performance, the Fios Home Wi-Fi Extender is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the Fios Home Wi-Fi Extender. However, if you wish to mount your Fios Home Wi-Fi Extender, you can purchase a wall mount bracket from the Verizon Fios Accessories Store at verizon.com/home/accessories/networking-wifi...
Page 12: Home Wi-Fi Extender
GETTING TO KNOW YOUR FIOS HOME WI-FI EXTENDER Drive two screws into the wall. Leave the screws extended about 0.2 inches from the wall. Verify the screws are positioned correctly by placing the wall bracket on the screws. Then remove the wall bracket from the wall.
Page 13: Home Wi-Fi Extender
There are two mounting slots located on the bottom of the Fios Home Wi-Fi Extender. It allows you to securely attach your Wi-Fi Extender to the wall. Align the slots with the wall mount bracket. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 14: Home Wi-Fi Extender
GETTING TO KNOW YOUR FIOS HOME WI-FI EXTENDER Attach the Wi-Fi Extender to the wall mount bracket through an easy twist and lock action. Align the wall mount bracket with the attached Wi-Fi Extender to the screws, then slide the bracket down until it locks in place.
Page 15: Home Wi-Fi Extender
01 / INTRODUCTION Note: To release the lock, twist the Fios Home Wi-Fi Extender counter-clockwise and press down on the small clip on the bottom of the bracket. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 16 02 / CONNECTING YOUR FIOS HOME WI-FI EXTENDER Setting up Your Fios Home Wi-Fi Extender Main Screen...
Page 17 FIOS HOME WI-FI EXTENDER Connecting your Fios Home Wi-Fi Extender and accessing its web-based Graphical User Interface (GUI) are both simple procedures. Accessing the GUI may vary slightly, depending on your device’s operating system and web browser. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 18: Home Wi-Fi Extender
SETTING UP YOUR FIOS HOmE WI-FI ExTENDER 2.0/ SETTING UP YOUR FIOS HOME WI-FI EXTENDER Note: Using a wired backhaul, the Fios Home Wi-Fi Extender can be placed at a location distant from the Fios Home Router, and positioned for optimum coverage. Using Wi-Fi backhaul, performance can be slower and the distance from the router will be determined by the reach of Wi-Fi from the Fios Home Router, the materials in the home, and neighboring Wi-Fi traffic.
Page 19: Connecting Your Fios
When the light on the extender is solid yellow, press and hold the front buttons on both the router and extender for about 5 seconds. The lights on the router and extender should turn solid blue while the wireless connection is initiating. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 20: Setting Up Your Fios Home Wi-Fi Extender
SETTING UP YOUR FIOS HOmE WI-FI ExTENDER When the wireless connection is established, extender will start firmware update. It will take approximately 6 minutes to complete the firmware update. Do NOT unplug extender during the firmware upgrade (blinking white). Once the firmware update is complete and the extender starts fast blinking yellow, you can now unplug and move the extender to an area between the router and an area with spotty Wi-Fi coverage.
Page 21: Main Screen
The IP address of the Fios Home Wi-Fi Extender was assigned by the Fios Home Router. Enter the password that is printed next to the Admin Password on the label on the rear of your Fios Home Wi-Fi Extender. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 22 maIN SCREEN When you log into your Fios Home Wi-Fi Extender, the dashboard main page displays the main navigation menu of connection status, Wi-Fi settings, network settings and advanced quick links. 2.1b/ MENU The main menu contains the following configuration options and chapters: •...
Page 23 FIOS HOME WI-FI EXTENDER 2.1c/ STATUS Fios Home Wi-Fi Extender Status This section displays product model number, device FCC ID, firmware version number, device IP information, and the status of your Fios Home Wi-Fi Extender’s Wi-Fi connection. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 24 maIN SCREEN CONNECTING A WI-FI DEVICE USING WPS Wi-Fi Protected Setup (WPS) is an easier way for many devices to set up a secure wireless network connection. Instead of manually entering passwords or multiple keys on each wireless client, such as a laptop, printer, or external hard drive, your Fios Home Wi-Fi Extender creates a secure wireless network.
Page 25 Click Register. • Alternatively, you can enter the Fios Home Wi-Fi Extender’s PIN shown on this screen into the WPS user interface of your device, if this PIN mode is supported by your wireless device. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 26 maIN SCREEN After pressing the unified button (WPS) on your Fios Home Wi-Fi Extender, you have two minutes to press the WPS button on the client device before the WPS session times out. When the unified button (WPS) on your Fios Home Wi-Fi Extender is pressed, the Status LED on the front of your Fios Home Wi-Fi Extender begins ﬂashing blue.
Page 27: Wireless Settings
03 / WIRELESS SETTINGS Overview Wireless Status Basic Settings Advanced Settings Channel Settings Guest Network...
Page 28 03 / WIRELESS SETTINGS Wireless networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a wireless network, including accessing and configuring wireless security options. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 29: Overview
OvERvIEW 3.0/ OVERVIEW Your Fios Home Wi-Fi Extender provides you with wireless connectivity using the 802.11b, g, n, ac or ax standards. These are the most common wireless standards. 802.11b has a maximum data rate of 11 Mbps, 802.11g has a maximum data rate of 54 Mbps, 802.11n has a maximum data rate of 600 Mbps, 802.11ac has a maximum data rate of 1.73 Gbps, and 802.11ax has a maximum data rate of 4.8 Gbps.
Page 30: Wireless Status
Identifier) shared among all devices on a wireless network. The SSID is the network name. All devices must use the same SSID. • Wi-Fi Password - displays the Pre-Shared Key of the Wi-Fi security. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 31: Basic Settings
BaSIC SETTINGS 3.2/ BASIC SETTINGS You can view the basic security settings for either 2.4 GHz or 5 GHz of your wireless network. To view the basic security radio, SSID and security settings: Select Wi-Fi from the left pane, and then click Basic Settings. 3.3/ ADVANCED SETTINGS You can view your advanced wireless security settings, such as...
Page 32 Legacy – For older wireless devices. Only 802.11a,n and ac devices can connect. Both 802.11n and 802.11ac are available on the 5 GHz frequencies. 802.11a (legacy mode) will cause your wireless network to slow and is not recommended. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 33 aDvaNCED SETTINGS • Wi-Fi 5 Mode – This provides maximum performance. 802.11ac devices will have exclusive use of the 5 GHz frequencies and 802.11n devices will not be able to connect at 5 GHz. • When all changes are complete, click Save Changes to save the changes.
Page 34: Channel Settings
03 / WIRELESS SETTINGS 3.4/ CHANNEL SETTINGS You can configure the channel settings for either 2.4 GHz or 5 GHz of your wireless network. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 35 CHaNNEL SETTINGS On the Channel Settings page for either 2.4 GHz or 5 GHz, the following information displays: • Channel - this is the radio channel used by the Wi-Fi Extender and its clients to communicate with each other. The channel must be the same on the router/extender and all of its wireless clients.
Page 36 It can be used to determine which channels to use or to avoid. The higher score indicates less congestion in a channel. • Channel Analysis - scans and displays channel bandwidth and signal strength of available APs. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 37: Guest Network
GUEST NETWORk 3.5/ GUEST NETWORK 3.5a/ GUEST WI-FI The Guest Network is designed to provide internet connectivity to your guests but restricts access to your primary network and shared files. The primary network and the guest network are separated from each other through firewalls of your router. To view Guest Wi-Fi: From the main menu, select Wi-Fi, then select Guest Network.
Page 38: Configuring Advanced Settings
04 / CONFIGURING ADVANCED SETTINGS Using Advanced Settings Reboot Admin Password Factory Default System Log Advanced Log DHCP Log BHM Log...
Page 39 04 / CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated configurations for your Fios Home Wi-Fi Extender’s security and system logs. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 40: Using Advanced Settings
USING aDvaNCED SETTINGS Caution: Many of the settings described in this section should only be configured by experienced network technicians. Changes could adversely affect the operation of your Fios Home Wi-Fi Extender and local network. 4.0/ USING ADVANCED SETTINGS You can access the following advanced settings: •...
Page 41: Reboot
This may take up to a minute. To access your Fios Home Wi-Fi Extender user interface, refresh your web browser. After the front panel Status LED turns solid white, you will automatically be sent to the web browser login page. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 42: Admin Password
aDmIN PaSSWORD 4.2/ ADMIN PASSWORD Use the Admin Password screen to set the password for management security of your Fios Home Wi-Fi Extender. To set the password of administration: Select Admin Password in the Advanced section. Enter the user name and password on the screen. Enter the password again in the Re-Type Admin Password filed.
Page 43: Factory Default
4.4/ SYSTEM LOG System Log provides a view of the most recent activity of your Fios Home Wi-Fi Extender. To view the system log: Click NEXT on the Advanced page and select System Log. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 44 SYSTEm LOG To view a specific time of log event, click on the View options button. To refresh the page, click Refresh. To save the log information, click Save log.
Page 45: Advanced Log
Select Advanced Log in the Advanced section. To view a specific time of log event, click on the View options button. To refresh the page, click Refresh. To save the log information, click Save log. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 46: Dhcp Log
DHCP LOG 4.6/ DHCP LOG You can view a list of the connected DHCP clients on your network. To view a list of the connected DHCP clients status: Select DHCP Log in the Advanced section. To view a specific time of log event, click on the View options button.
Page 47: Bhm Log
Select BHM Log in the Advanced section. To view a specific time of log event, click on the View options button. To refresh the page, click Refresh. To save the log information, click Save log. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 48: Troubleshooting
05 / TROUBLE SHOOTING Troubleshooting Tips Frequently Asked Questions...
Page 50: Troubleshooting Tips
TROUBLESHOOTING TIPS Note: The advanced settings should only be configured by experienced network technicians to avoid adversely affecting the operation of your Fios Home Wi-Fi Extender and your local network. 5.0/ TROUBLESHOOTING TIPS 5.0a/ IF YOU ARE UNABLE TO CONNECT TO THE INTERNET: •...
Page 51 Try turning your network device’s Wi-Fi off and on, and try to connect. • If you have made any changes in your network settings and turning your network device’s Wi-Fi off and on does not help, try to restart your network device. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 52 TROUBLESHOOTING TIPS • You may need to turn the Wi-Fi settings from on to off, and back to on again and apply the changes. • If you are still unable to access your Fios Home Wi-Fi Extender, you may need to try connecting to the Wi-Fi Extender using another network device.
Page 53 (3 or more) and then reconnect the power cable. However, in order to provide full synchronization to the coxial network, disconnecting and reconnecting the power may be required. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 54 TROUBLESHOOTING TIPS 5.0e/ LAN CONNECTION FAILURE To troubleshoot a LAN connection failure: • Verify your Fios Home Wi-Fi Extender is properly installed, LAN connections are correct, and that the Fios Home Wi-Fi Extender and communicating network devices are all powered on. •...
Page 55 Ethernet cable again. • Under limited circumstances you may use a port forwarding configuration on the Fios Home Router, based on the application you are using (refer to Verizon’s support online help for more details). verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 56 TROUBLESHOOTING TIPS 5.0g/ FRONT UNIFIED BUTTON The front panel’s Unified Button allows quick access to the Wi-Fi Protected Setup (WPS) feature and handset paging/pairing mode. In addition, the Unified Button provides a visual display of the Fios Home Wi-Fi Extender’s current condition. Refer to the chart below for details.
Page 57 Unlit – Indicates no 10/100/1000 Mbps link • Solid green – Indicates 10/100/1000 Mbps link LAN Coax • Unlit – Indicates no MoCA network connection to the device • Solid green – Indicates network link verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 58: Frequently Asked Questions
FREqUENTLY aSkED qUESTIONS 5.1/ FREQUENTLY ASKED QUESTIONS 5.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY FIOS HOME WI-FI EXTENDER. HOW DO I ADD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Fios Home Wi-Fi Extender.
Page 59 Yes, your Fios Home Wi-Fi Extender can interface with 802.11b, g, n, ac or ax devices. Your Fios Home Wi-Fi Extender also can be setup to handle only n wireless cards, g wireless cards, b wireless cards, or any combination of the three. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 60 FREqUENTLY aSkED qUESTIONS 5.1h/ CAN MY WIRELESS SIGNAL PASS THROUGH FLOORS, WALLS, AND GLASS? The physical environment surrounding your Fios Home Wi-Fi Extender can have a varying effect on signal strength and quality. The denser the object, such as a concrete wall compared to a plaster wall, the greater the interference.
Page 61 I CANNOT ACCESS MY FIOS HOME WI-FI EXTENDER GUI. WHAT SHOULD I DO? If you cannot access the GUI, verify the computer connected to your Fios Home Wi-Fi Extender is set up to dynamically receive an IP address verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 62: Specifications
06 / SPECIFICATIONS General Specifications LED Indicators Environmental Parameters...
Page 63 06 / SPECIFICATIONS The specifications for your Fios Home Wi-Fi Extender are as follows. This includes standards, cabling types and environmental parameters. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 64: General Specifications
GENERaL SPECIFICaTIONS Note: The specifications listed in this chapter are subject to change without notice. 6.0/ GENERAL SPECIFICATIONS Model Number: Model: E3200 Standards: IEEE 802.3x, 802.3u IEEE 802.11a/b/g/n/ac/ax IP versions 4 and 6 MoCA LAN: 1125 – 1675 MHz 2500 Mbps Speed: Wired LAN Ethernet: 10/100/1000 Mbps auto-sensing...
Page 65: Led Indicators
Rear Panel: LAN Coax and LAN Ethernet [2] 6.2/ ENVIRONMENTAL PARAMETERS DIMENSIONS AND WEIGHT Fios Home Wi-Fi Extender (unit only): Size: 5.32” wide x 9.27” high x 5.94” deep Weight: 2.50 lbs / 1.138 kg verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 66 ENvIRONmENTaL PaRamETERS Complete System (inc. packaging): Size: 12.24” wide x 6.26” high x 7.09” deep Weight: 4.00 lbs ~ 4.05 lbs / 1.81 kg ~ 1.83 kg Power: External, 12V, 3.5A Screws (optional): PH TP+N: 0.157” x 0.984” Anchor PE: 0.197” x 0.984” Certifications: FCC, UL 60950-1 Operating Temperature: 5°...
Page 67: Notices
07 / NOTICES Regulatory Compliance Notices...
Page 69: Regulatory Compliance Notices
REGULaTORY COmPLIaNCE NOTICES 7.0/ REGULATORY COMPLIANCE NOTICES 7.0a/ Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 70 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 2.4GHz operation of this product in the U.S.A. is firmware-limited to channels 1 through 11. This device is restricted for indoor use. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 71 REGULaTORY COmPLIaNCE NOTICES 7.0b/ Safety Warning: The circuit of cable distribution system under consideration is TNV-1 circuit. The common sides or earthed side of the circuit are connected to the screen of the coaxial cable through an antenna connector of tuner and to all accessible parts and circuits (SELV, LCC and accessible metal parts).
Page 72 (Type 4 ports as described in GR-1089) and require isolation from the exposed OSP cabling. The addition of Primary Protectors is not sufficient protection in order to connect these interfaces metallically to OSP wiring. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 73 You may also obtain a copy of the source code for the open source software used in this product for a period of three years after your receipt of the product by sending a check for $10, payable to VERIZON, to the address below: Verizon One Verizon Way...

Verizon Fios E3200 User Manual

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Verizon Fios E3200

Summary of Contents for Verizon Fios E3200

Table of Contents