Verizon E3200 User Manual

Fios business wi-fi extender

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Fios Business

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Model E3200

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Page 2: Table Of Contents
CONTENTS 01 / 03 / INTRODUCTION WI-FI SETTINGS Package Contents Overview System Requirements Wi-Fi Status Features Basic Settings Getting to Know Your Advanced Settings Fios Business Wi-Fi Channel Settings Extender Guest Network 02 / 04 / CONNECTING YOUR FIOS CONFIGURING ADVANCED BUSINESS WI-FI EXTENDER SETTINGS Setting up Your Fios...
Page 3 TABLE OF CONTENTS 05 / 07 / TROUBLESHOOTING NOTICES Troubleshooting Regulatory Compliance Tips Notices Frequently Asked Questions 06 / SPECIFICATIONS General Specifications LED Indicators Environmental Parameters verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 4: Introduction
01 / INTRODUCTION Package Contents System Requirements Features Getting to Know Your Fios Business Wi-Fi Extender...
Page 5 01 / INTRODUCTION Verizon Fios Business Wi-Fi Extender lets you transmit and distribute digital entertainment and information to multiple devices in your office. Your Wi-Fi Extender supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful Wi-Fi extenders available.
Page 6: Package Contents
GETTING TO KNOW YOUR FIOS PACKAGE CONTENTS, SYSTEM BUSINESS WI-FI EXTENDER REQUIREMENTS AND FEATURES 1.0/ PACKAGE CONTENTS Your package contains: • Fios Business Wi-Fi Extender • Power adapter • OSS (Open Source Software) insert guide 1.1/ SYSTEM REQUIREMENTS System and software requirements are: •...
Page 7 Advanced Wi-Fi protection featuring WPA2/WPA Mixed Mode and MAC address filtering – Wi-Fi Multimedia (WMM) for Wi-Fi QoS (quality-of-service) • Compatible with Wi-Fi Mesh system • Secure remote management using HTTPS or My Fios app verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 8: Getting To Know Your
GETTING TO KNOW YOUR FIOS BUSINESS WI-FI EXTENDER 1.3/ GETTING TO KNOW YOUR FIOS BUSINESS WI-FI EXTENDER 1.3a/ FRONT PANEL The front panel’s unified button allows quick access to the Wi-Fi Protected Setup (WPS) feature and pairing mode. The Status LED will be on white and solid when your Fios Business Wi-Fi Extender is turned on, connected to the internet, and functioning normally.
Page 9 QR code reading app with support for Wi-Fi QR codes). The rear panel has three ports; F-type coax and Ethernet LAN [two]. The rear panel also includes a DC power jack and a reset button. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 10: Business Wi-Fi Extender
GETTING TO KNOW YOUR FIOS BUSINESS WI-FI EXTENDER • Ethernet LAN - connects devices to your Fios Business Wi-Fi Extender using Ethernet cables to join the local area network (LAN). The two Ethernet LAN ports are 10/100/1000 Mbps auto-sensing and can be used with either straight-through or crossover Ethernet cables.
Page 11 WALL For optimum performance, the Fios Business Wi-Fi Extender is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the Fios Business Wi-Fi Extender. However, if you wish to mount your Fios Business Wi-Fi Extender,...
Page 12 GETTING TO KNOW YOUR FIOS BUSINESS WI-FI EXTENDER Mark the mounting holes using the template sheet as shown below. Drive two screws into the wall. Leave the screws extended about 0.2 inches from the wall. Verify the screws are positioned correctly by placing the wall bracket on the screws.
Page 13 There are two mounting slots located on the bottom of the Fios Business Wi-Fi Extender. It allows you to securely attach your Wi-Fi Extender to the wall. Align the slots with the wall mount bracket. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 14 GETTING TO KNOW YOUR FIOS BUSINESS WI-FI EXTENDER Attach the Wi-Fi Extender to the wall mount bracket through an easy twist and lock action. Align the wall mount bracket with the attached Wi-Fi Extender to the screws, then slide the bracket down until it locks in place.
Page 15 01 / INTRODUCTION Note: To release the lock, twist the Fios Business Wi-Fi Extender counter-clockwise and press down on the small clip on the bottom of the bracket. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 16: Connecting Your Fios Business Wi-Fi Extender
02 / CONNECTING YOUR FIOS BUSINESS WI-FI EXTENDER Setting up Your Fios Business Wi-Fi Extender Main Screen...
Page 17: Connecting Your Fios
BUSINESS WI-FI EXTENDER Connecting your Fios Business Wi-Fi Extender and accessing its web-based Graphical User Interface (GUI) are both simple procedures. Accessing the GUI may vary slightly, depending on your device’s operating system and web browser. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 18: Setting Up Your Fios Business Wi-Fi
SETTING UP YOUR FIOS BUSINESS WI-FI EXTENDER 2.0/ SETTING UP YOUR FIOS BUSINESS WI-FI EXTENDER Note: Using a wired backhaul, the Fios Business Wi-Fi Extender can be placed at a location distant from the Fios Business Wi-Fi Extender, and positioned for optimum coverage. Using Wi-Fi backhaul, performance can be slower and the distance from the router will be determined by the reach of Wi-Fi from the Fios Business Router, the materials in the office, and neighboring Wi-Fi...
Page 19 Wi-Fi network name and password as your Fios Business Router. 2.0b/ WI-FI INSTALLATION Place the Fios Business Wi-Fi Extender directly next to the Fios Business Router. Connect the power cord from the extender to an electrical outlet. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 20 SETTING UP YOUR FIOS BUSINESS WI-FI EXTENDER When the light on the extender is solid yellow, press and hold the front buttons on both the router and extender for about 5 seconds. The lights on the router and extender should turn solid blue while the Wi-Fi connection is initiating. When the Wi-Fi connection is established, extender will start firmware update.
Page 21 Business Router, then press the Enter key on your keyboard. Note: The IP address of the Fios Business Wi-Fi Extender was assigned by the Fios Business Router if the Extender connects to the Router. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 22: Main Screen
Main SCrEEn Enter the password that is printed next to the Admin Password on the label on the rear of your Fios Business Wi-Fi Extender. Note: The Fios Business Wi-Fi Extender has an admin password that is different from the Fios Business Router. When the Extender connects to the router via Coax, Ethernet, or Wi-Fi, the extender is assigned the password of the Router.
Page 23 The main menu contains the following configuration options and chapters: • Status - this chapter • Wi-Fi - Chapter 3 • Network status - displayed on the graphical user inferface (GUI) of the Fios Business Router • Advanced - Chapter 4 verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 24 Main SCrEEn 2.1c/ STATUS Fios Business Wi-Fi Extender Status This section displays product model number, device FCC ID, firmware version number, device IP information, and the status of your Fios Business Wi-Fi Extender’s Wi-Fi connection.
Page 25 You can easily add Wi-Fi devices to your Wi-Fi network using the WPS option if your Wi-Fi device supports the WPS feature. To access WPS using the user interface: From the main menu, select Wi-Fi settings, then select Wi-Fi Protected Setup (WPS). verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 26 Main SCrEEn Enable the protected setup by moving the selector to On. Use one of the following methods: • If your Wi-Fi client device has a WPS button, press the unified button on your Fios Business Wi-Fi Extender for more than two seconds, then click the WPS button on your Wi-Fi device (client) to start the WPS registration process.
Page 27 Status LED on your Fios Business Wi-Fi Extender ﬂashes red for two minutes to indicate the WPS pairing process was unsuccessful. After ﬂashing red, the light returns to solid white to indicate that Wi-Fi is on. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 28: Wi-Fi Settings
03 / WI-FI SETTINGS Overview Wi-Fi Status Basic Settings Advanced Settings Channel Settings Guest Network...
Page 29 03 / WI-FI SETTINGS Wi-Fi networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a Wi-Fi network, including accessing and configuring Wi-Fi security options. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 30: Overview
OvErviEW 3.0/ OVERVIEW Your Fios Business Wi-Fi Extender provides you with Wi-Fi connectivity using the 802.11b, g, n, ac or ax standards. These are the most common Wi-Fi standards. 802.11b has a maximum data rate of 11 Mbps, 802.11g has a maximum data rate of 54 Mbps, 802.11n has a maximum data rate of 600 Mbps, 802.11ac has a maximum data rate of 1.73 Gbps, and 802.11ax has a maximum data rate of 4.8 Gbps.
Page 31: Wi-Fi Status
Identifier) shared among all devices on a Wi-Fi network. The SSID is the network name. All devices must use the same SSID. • Wi-Fi Password - displays the Pre-Shared Key of the Wi-Fi security. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 32: Basic Settings
BaSiC SEttingS 3.2/ BASIC SETTINGS You can view the basic security settings for either 2.4 GHz or 5 GHz of your Wi-Fi network. To view the basic security radio, SSID and security settings: Select Wi-Fi from the left pane, and then click Basic Settings. 3.3/ ADVANCED SETTINGS You can view your advanced Wi-Fi security settings, such as SSID...
Page 33 Legacy – For older Wi-Fi devices. Only 802.11a,n and ac devices can connect. Both 802.11n and 802.11ac are available on the 5 GHz frequencies. 802.11a (legacy mode) will cause your Wi-Fi network to slow and is not recommended. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 34 aDvanCED SEttingS • Wi-Fi 5 Mode – This provides maximum performance. 802.11ac devices will have exclusive use of the 5 GHz frequencies and 802.11n devices will not be able to connect at 5 GHz. • When all changes are complete, click Save Changes to save the changes.
Page 35: Channel Settings
03 / WI-FI SETTINGS 3.4/ CHANNEL SETTINGS You can configure the channel settings for either 2.4 GHz or 5 GHz of your Wi-Fi network. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 36 ChannEL SEttingS On the Channel Settings page for either 2.4 GHz or 5 GHz, the following information displays: • Channel - this is the radio channel used by the Wi-Fi Extender and its clients to communicate with each other. The channel must be the same on the router/extender and all of its Wi-Fi clients.
Page 37 Wi-Fi channel. It can be used to determine which channels to use or to avoid. The higher score indicates less congestion in a channel. • Channel Analysis - scans and displays channel bandwidth and signal strength of available APs. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 38: Guest Network
guESt nEtWOrk 3.5/ GUEST NETWORK 3.5a/ GUEST WI-FI The Guest Network is designed to provide internet connectivity to your guests but restricts access to your primary network and shared files. The primary network and the guest network are separated from each other through firewalls of your router. To view Guest Wi-Fi: From the main menu, select Wi-Fi, then select Guest Network.
Page 39: Configuring Advanced Settings
04 / CONFIGURING ADVANCED SETTINGS Using Advanced Settings Reboot Admin Password Factory Default System Log Advanced Log DHCP Log BHM Log...
Page 40 04 / CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated configurations for your Fios Business Wi-Fi Extender’s security and system logs. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 41: Using Advanced Settings
uSing aDvanCED SEttingS Caution: Many of the settings described in this section should only be configured by experienced network technicians. Changes could adversely affect the operation of your Fios Business Wi-Fi Extender and local network. 4.0/ USING ADVANCED SETTINGS You can access the following advanced settings: •...
Page 42: Reboot
This may take up to a minute. To access your Fios Business Wi-Fi Extender user interface, refresh your web browser. After the front panel Status LED turns solid white, you will automatically be sent to the web browser login page. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 43: Admin Password
aDMin PaSSWOrD 4.2/ ADMIN PASSWORD Use the Admin Password screen to set the password for management security of your Fios Business Wi-Fi Extender. To set the password of administration: Select Admin Password in the Advanced section. Enter the user name and password on the screen. Enter the password again in the Re-Type Admin Password filed.
Page 44: Factory Default
4.4/ SYSTEM LOG System Log provides a view of the most recent activity of your Fios Business Wi-Fi Extender. To view the system log: Click NEXT on the Advanced page and select System Log. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 45 SyStEM LOg To view a specific time of log event, click on the View options button. To refresh the page, click Refresh. To save the log information, click Save log.
Page 46: Advanced Log
Select Advanced Log in the Advanced section. To view a specific time of log event, click on the View options button. To refresh the page, click Refresh. To save the log information, click Save log. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 47: Dhcp Log
DhCP LOg 4.6/ DHCP LOG You can view a list of the connected DHCP clients on your network. To view a list of the connected DHCP clients status: Select DHCP Log in the Advanced section. To view a specific time of log event, click on the View options button.
Page 48: Bhm Log
Select BHM Log in the Advanced section. To view a specific time of log event, click on the View options button. To refresh the page, click Refresh. To save the log information, click Save log. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 49: Troubleshooting
05 / TROUBLE SHOOTING Troubleshooting Tips Frequently Asked Questions...
Page 51: Tips
trOuBLEShOOting tiPS Note: The advanced settings should only be configured by experienced network technicians to avoid adversely affecting the operation of your Fios Business Wi-Fi Extender and your local network. 5.0/ TROUBLESHOOTING TIPS 5.0a/ IF YOU ARE UNABLE TO CONNECT TO THE INTERNET: •...
Page 52 • Check to be sure you are running the latest software for your network device. • Try turning your network device’s Wi-Fi off and on, and try to connect. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 53 trOuBLEShOOting tiPS • If you have made any changes in your network settings and turning your network device’s Wi-Fi off and on does not help, try to restart your network device. • You may need to turn the Wi-Fi settings from on to off, and back to on again and apply the changes.
Page 54 (3 or more) and then reconnect the power cable. However, in order to provide full synchronization to the coxial network, disconnecting and reconnecting the power may be required. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 55 trOuBLEShOOting tiPS 5.0e/ LAN CONNECTION FAILURE To troubleshoot a LAN connection failure: • Verify your Fios Business Wi-Fi Extender is properly installed, LAN connections are correct, and that the Fios Business Wi-Fi Extender and communicating network devices are all powered on. •...
Page 56 Ethernet cable again. • Under limited circumstances you may use a port forwarding configuration on the Fios Business Router, based on the application you are using (refer to Verizon’s support online help for more details). verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 57 trOuBLEShOOting tiPS 5.0g/ FRONT UNIFIED BUTTON The front panel’s Unified Button allows quick access to the Wi-Fi Protected Setup (WPS) feature and handset paging/pairing mode. In addition, the Unified Button provides a visual display of the Fios Business Wi-Fi Extender’s current condition. Refer to the chart below for details.
Page 58 Unlit – Indicates no 10/100/1000 Mbps link • Solid green – Indicates 10/100/1000 Mbps link LAN Coax • Unlit – Indicates no MoCA network connection to the device • Solid green – Indicates network link verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 59: Frequently Asked Questions
FrEquEntLy aSkED quEStiOnS 5.1/ FREQUENTLY ASKED QUESTIONS 5.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY FIOS BUSINESS WI-FI EXTENDER. HOW DO I ADD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Fios Business Wi-Fi Extender.
Page 60 1733 Mbps and the 802.11n supports up to 600 Mbps, depending on signal quality. 5.1f/ ARE MY FIOS BUSINESS WI-FI EXTENDER’S ETHERNET PORTS AUTO-SENSING? Yes. Either a straight-through or crossover Ethernet cable can be used. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 61 FrEquEntLy aSkED quEStiOnS 5.1g/ CAN I USE AN OLDER WI-FI DEVICE TO CONNECT TO MY FIOS BUSINESS WI-FI EXTENDER? Yes, your Fios Business Wi-Fi Extender can interface with 802.11b, g, n, ac or ax devices. Your Fios Business Wi-Fi Extender also can be setup to handle only n Wi-Fi cards, g Wi-Fi cards, b Wi-Fi cards, or any combination of the three.
Page 62 I CANNOT ACCESS MY FIOS BUSINESS WI-FI EXTENDER GUI. WHAT SHOULD I DO? If you cannot access the GUI, verify the computer connected to your Fios Business Wi-Fi Extender is set up to dynamically receive an IP address verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 63: Specifications
06 / SPECIFICATIONS General Specifications LED Indicators Environmental Parameters...
Page 64 06 / SPECIFICATIONS The specifications for your Fios Business Wi-Fi Extender are as follows. This includes standards, cabling types and environmental parameters. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 65: General Specifications
SPECiFiCatiOnS Note: The specifications listed in this chapter are subject to change without notice. 6.0/ GENERAL SPECIFICATIONS Model Number: Model: E3200 Standards: IEEE 802.3x, 802.3u IEEE 802.11a/b/g/n/ac/ax IP versions 4 and 6 MoCA LAN: 1125 – 1675 MHz 2500 Mbps...
Page 66: Led Indicators
Size: 12.24” wide x 6.26” high x 7.09” deep Weight: 4.00 lbs ~ 4.05 lbs / 1.81 kg ~ 1.83 kg Power: External, 12V, 3.5A Screws (optional): PH TP+N: 0.157” x 0.984” Anchor PE: 0.197” x 0.984” verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 67 EnvirOnMEntaL ParaMEtErS Certifications: FCC, UL 60950-1 Operating Temperature: 5° C to 40° C (41° F to 104° F) Storage Temperature: -5° C to 50° C (23° F to 122° F) Operating Humidity: 5% to 85% Storage Humidity: 5% to 93% (non-condensing)
Page 68: Notices
07 / NOTICES Regulatory Compliance Notices...
Page 70: Regulatory Compliance Notices
rEguLatOry COMPLianCE nOtiCES 7.0/ REGULATORY COMPLIANCE NOTICES 7.0a/ Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 71 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 2.4GHz operation of this product in the U.S.A. is firmware-limited to channels 1 through 11. This device is restricted for indoor use. verizon.com/fios ©2019 Verizon. All Rights Reserved...
Page 72 rEguLatOry COMPLianCE nOtiCES 7.0b/ Safety Warning: The circuit of cable distribution system under consideration is TNV-1 circuit. The common sides or earthed side of the circuit are connected to the screen of the coaxial cable through an antenna connector of tuner and to all accessible parts and circuits (SELV, LCC and accessible metal parts).
Page 73 07 / NOTICES 7.0d/ NEBS (Network Equipment Building System) Statement An external SPD is intended to be used with G3100/E3200. WARNING: The intra-building ports of the equipment or subassembly is suitable for connection to intra-building or unexposed wiring or cabling only. The intra-building port(s) of the equipment or subassembly MUST NOT be metallically connected to interfaces that connect to the OSP or its wiring.
Page 74 You may also obtain a copy of the source code for the open source software used in this product for a period of three years after your receipt of the product by sending a check for $10, payable to VERIZON, to the address below: Verizon One Verizon Way...

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