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Thank you for purchasing a Network Extender to provide enhanced coverage for your Verizon Wireless mobile devices. Use this quick start guide (QSG) to help you set up your Network Extender, learn how to connect to it, and verify that you are under Network Extender coverage.
Get to know your device
Left Panel
Top Panel
Bottom Panel
LTE Network Extender
Power Adapter
Ethernet Cable
Cable Clip x 5
When it does, startup and self-configuration will begin. This will typically take 560 minutes, depending on GPS signal conditions.
NOTE: If an error message appears on the LCD display, or if Startup takes longer than an hour, please refer to the Startup Troubleshooting table in this QSG. After successful startup, the indicator will return to off and the display will show "Service Active...". Press the display button to see additional information about your Network Extender.
(The button is located on the left panel.)
(Additional Device Information.)
Once the LTE Network Extender is in service, your phone must be within 50 feet, horizontally, of the unit.
To verify your Verizon Wireless phone is connected to the LTE Network Extender:
Startup Stage in LCD | Error Code Display | Troubleshooting |
Hardware initializing |
Hardware Error 2A Please check user guide |
The LTE Network Extender has a Hardware error disrupting its normal booting up process, please try restarting the device. If the error persists, please call Customer Service (800-922-0204). |
Hardware Error 2B Please check user guide |
The LTE Network Extender has a malfunctioning RF antenna, and the device can no longer provide proper service. Please call Customer Service (800-922-0204). | |
Software initializing |
Software Error 3A Please check user guide |
The LTE Network Extender has a Software error disrupting its normal booting up process, please try restarting the LTE Network Extender. If the error persists, please call Customer Service (800-922-0204). |
Connecting to Router |
Connection Error 4A Check Ethernet cable |
The Ethernet port on the LTE Network Extender is not operational, please check the Ethernet cable is firmly connected at both ends, and the switch, router or internet gateway is turned on. |
Connecting to CMP server |
Server Error 5A Please check user guide |
The LTE Network Extender has failed to get certificate from the CMP server, please contact your network administrator. If the issue persists, please call Customer Service (800-922-0204). |
Searching GPS signal |
GPS Insufficient Error 6A Please check user guide |
The LTE Network Extender has failed to acquire minimally required GPS signal, please try to move your GPS antenna closer to the window, or you can refer to Step 4 "GPS Troubleshooting" (in QSG) for some tips. If the issue persists, please call Customer Service (800-922-0204). |
GPS antenna Error 6B Please check GPS antenna connection |
No GPS antenna is detected in the LTE Network Extender, please make sure a GPS antenna module is set up and connected to the device. If the issue persists, please call Customer Service (800-922-0204). | |
GPS clock Error 6C Please check user guide |
The LTE Network Extender failed to receive a clock signal from its GPS module, please try to move your GPS antenna closer to the window, or you can refer to Step 4 "GPS Troubleshooting" (in QSG) for some tips. If the issue persists, please call Customer Service (800-922-0204). | |
Connecting to SeGW Server |
Server Error 7A Please check user guide |
The LTE Network Extender failed to establish IPSec tunnel to connect to SeGW, please check the LAN/firewall setting or contact your network administrator, if the issue persists, please call Customer Service (800-922-0204). |
Connecting to HeMS Server |
Server Error 8A Please check user guide |
The LTE Network Extender received incorrect provisioning parameters from HeMS, for example, incorrect bandwidth, wrong command sequence in setting EARFCN for ANR or unsupported band. If the issues persists, please call Customer Service (800-922-0204). |
Out of service area Error 8B Please check user guide |
The LTE Network Extender is out of Verizon's service area; it could be that Verizon service is not available in your area. Please try to restart your device again, if the issue persists, please call Customer Service (800-922-0204). | |
Server Error 8C Please check user guide |
The LTE Network Extender receives a "403 Forbidden" error message from the management server. Please try to restart your device. If the issue persists, please call Customer Service (800-922-0204). | |
Server Error 8D Please check user guide |
The LTE Network Extender receives a "500 Internal Server Error" from the management server. Please try to restart your device. If the issue persists, please call Customer Service (800-922-0204). | |
Server Error 8E Please check user guide |
The LTE Network Extender is put in maintenance mode (Admin=0) by the management server, and no UE can register on the device. If the issue persists, please call Customer Service (800-922-0204). | |
Connecting to HeGW Server |
Server Error 9A Please check user guide |
The LTE Network Extender failed to connect to the HeNB Gateway, please check the LAN/ firewall setting or contact your network administrator. If the issue persists, please call Customer Service (800-922-0204). |
Server Error 9B Please check user guide |
The LTE Network Extender failed to communicate with Verizon's backend Network, please check the LAN/firewall setting or contact your network administrator. If the issue persists, please call Customer Service (800-922-0204). | |
Server Error 9C Please check user guide |
The LTE Network Extender detected a PCI collision problem with the PCI setting assigned by management server. Please try restarting your device. If the issue persists, please call Customer Service (800-922-0204). |
Error Code Display | Troubleshooting |
No service Error 20 The device is overheating Please check user guide |
The LTE Network Extender is overheating, please place this device in a cool area where the temperature is between 32-122 degrees Fahrenheit. |
No service Error 21 Please check user guide |
The LTE Network Extender is experiencing a catastrophic hardware failure with the antenna. Please call Customer Service (800-922-0204). |
No service Error 22 Please check user guide |
There is an abnormally low transmission signal from your LTE Network Extender and affects the functionality of the device. The device will try to reboot itself in a moment, please don't unplug your device. If the issue continues after auto-reboot, please call Customer Service (800-922-0204). |
No service Error 23 Please check user guide |
The Ethernet port on the LTE Network Extender is not operational, please check the Ethernet cable is firmly connected at both ends, and the switch, router or internet gateway is turned on. |
GPS antenna Error 24 Please check user guide |
No GPS antenna is detected in the LTE Network Extender, please make sure a GPS antenna module is set up and connected to the device. If the issue persists, please call Customer Service (800-922-0204). |
GPS antenna Error 25 Please check user guide |
The LTE Network Extender has not been able to acquire GPS signal for the past 24 hours. As a result, the device can no longer provide service. Please try to move your GPS antenna closer to the window. If the issue continues, you may need to acquire an outdoor GPS antenna. |
GPS signal Error 26 Please check user guide |
The LTE Network Extender has failed to acquire minimally required GPS signal, please try to move your GPS antenna closer to the window, or you can refer to Step 4 "GPS Troubleshooting" (in QSG) for some tips. If the issue persists, please call Customer Service (800-922-0204). |
No service Error 27 Please check user guide |
The LTE Network Extender failed to establish IPSec tunnel to connect to SeGW, and the device can no longer provide service to your mobile devices. Please check the LAN/firewall setting or contact your network administrator, if the issue persists, please call Customer Service (800-922-0204). |
Out of service area Error 28 Please check user guide | The LTE Network Extender is out of Verizon's service area; it could be that Verizon service is not available in your area. Please try restarting your device again. If the issue persists, please call Customer Service (800-922-0204). |
No service Error 29 Please check user guide |
The LTE Network Extender receives a "403 Forbidden" error message from the management server. Please try restarting your device. If the issue persists, please call Customer Service (800-922-0204). |
No service Error 30 Please check user guide |
The LTE Network Extender receives a "500 Internal Server Error" from the management server. Please try restarting your device. If the issue persists, please call Customer Service (800-922-0204). |
No service Error 31 Please check user guide |
The LTE Network Extender is put in maintenance mode (Admin=0) by the management server, and no UE can register on the device. If the issue persists, please call Customer Service (800-922-0204). |
No service Error 32 Please check user guide |
The LTE Network Extender failed to connect to the HeNB Gateway, please check the LAN/ firewall setting or contact your network administrator. If the issue persists, please call Customer Service (800-922-0204). |
No service Error 33 Please check user guide |
The LTE Network Extender detected a PCI collision problem with the PCI setting assigned by management server. Please try restarting your device. If the issue persists, please call Customer Service (800-922-0204). |
No service Error 34 Please check user guide |
The LTE Network Extender has a communication failure with Verizon's network, and it prevents your device from providing service to mobile devices. Please try restarting your device. If the issue persists, please call Customer Service (800-922-0204). |
System msg Error 35 Please wait We will retry shortly |
The LTE Network Extender experienced failure while upgrading its software. The device will try to reboot itself in a moment, please don't unplug your device. If the issue continues after auto-reboot, please call Customer Service (800-922-0204). |
If your display shows an error message:
Visit https://www.verizon.com/support/lte-network-extender/ for user guide instructions and device information.
To contact Verizon Customer Service, call 800-922-0204.
LTE Network Extender Coverage and Capacity
Once your Network Extender is successfully set up, the coverage and capacity will be as follows:
Accessing Your LTE Network Extender's Admin Website
You can manage your LTE Network Extender's settings from its Admin website:
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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