Call Transfer - Polycom VVX3 Series Manual

Incoming calls can only knock, if the the Call waiting indication (CWI) for the extension is
activated. To enable CWI for your phone, select Call Waiting Indication in the menu
under Call Settings.
Hold a Call
- In order to hold an active call, press the Hold key or push the Hold button
- To take an incoming call during an active conversation, press the Answer soft key. To reject an
incoming call, press the Reject soft key. You can transfer incoming calls directly by pressing the
transfer button * or the Transfer soft key.
⇒ The active conversation is now on hold.
Currently, it is not possible to access the central directory during a call on hold.
Toggle
- To toggle between two callers, press the soft key Swap. You can further toggle between the
conversations using the navigation keys and confirm your choice by pressing the Resume soft key.
⇒ The active conversation is put on hold and the caller hears a waiting music.

1.6. Call Transfer

To transfer an incoming call, you have the following options:
Attended Transfer
- After taking the call, press the Transfer soft key.
- Now enter the extension number.
- Press Transfer.
- Announce the incoming call.
- To transfer the call, press the Transfer soft key, then you can hang up.
Unattended transfer
- Press the Transfer soft key during an active call.
- Enter the destination extension number and press the Transfer key.
*.
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