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TROUBLESHOOTING
NO DISCHARGE
Pump not primed.
Air lock in pump.
Discharge head too high.
Closed valve.
Viscosity or specific gravity too high (magnets un-
coupled).
INSUFFICIENT DISCHARGE
Discharge head higher than anticipated.
Clogged suction line, foot valve or crimp in hose.
Foot valve too small.
Foot valve or suction opening not submerged enough.
Incorrect pump rotation
INSUFFICIENT PRESSURE
Air or gasses in liquid.
Impeller diameter too small.
Discharge head higher than anticipated.
Incorrect pump rotation.
LOSS OF PRIME
Leaking discharge line.
Suction lift too high or insufficient NPSHA. Should be 2
feet above NPSHR.
Foreign matter in impeller.
Leaking valve.
Malfunctioning level sensor or control.
EXCESSIVE POWER CONSUMPTION
System head lower than rating. Pumps too much liquid.
Specific gravity or viscosity of liquid being pumped is too
high or higher than defined in application.
Binding pump parts.
VIBRATION/NOISE
Excess bearing wear.
Drive magnet uncoupled.
Loose magnet.
Pump cavitating.
Motor or piping not properly secured.
Foreign object in impeller.
Set screws on motor shaft coupling loose.
Drive magnet assembly may not be properly set or secured.
WARRANTY
Finish Thompson Inc. (manufacturer) warrants this pump product to
be free of defects in materials and workmanship for a period of one
year from date of purchase by original purchaser. If a warranted defect,
which is determined by manufacturer's inspection, occurs within this
period, it will be repaired or replaced at the manufacturer's option,
provided (1) the product is submitted with proof of purchase date and
(2) transportation charges are prepaid to the manufacturer. Liability
under this warranty is expressly limited to repairing or replacing the
product or parts thereof and is in lieu of any other warranties, either
expressed or implied. This warranty does not apply to normal wear of
the product or components. This warranty does not apply to products
or parts broken due to, in whole or in part, accident, overload, abuse,
chemical attack, tampering, or alteration. The warranty does not ap-
ply to any other equipment usedor purchased in combination with
this product. The manufacturer accepts no responsibility for product
damage or personal injuries sustained when the product is modified
in any way. If this warranty does not apply, the purchaser shall bear
all cost for labor, material and transportation.
Manufacturer shall not be liable for incidental or consequential dam-
ages including, but not limited to process down time, transportation
costs, costs associated with replacement or substitution products,
labor costs, product installation or removal costs, or loss of profit.
In any and all events, manufacturer's liability shall not exceed the
purchase price of the product and/or accessories.
WARRANTY REGISTRATION
Thank you for your purchase of this quality Finish Thompson prod-
uct. Be sure to take a minute to register your pump at
Finishthompson.com/warranty.
serial number and a few other pieces of information.
CHEMICAL REACTION DISCLAIMER
The user must exercise primary responsibility in selecting the
product's materials of construction, which are compatible with the
fluid(s) that come(s) in contact with the product. The user may
consult Finish Thompson, Inc. (manufacturer) and a manufacturer's
representative/distributor agent to seek a recommendation of the
product's material of construction that offers the optimum available
chemical compatibility.
However neither manufacturer nor agent shall be liable for product
damage or failure, injuries, or any other damage or loss arising out
of a reaction, interaction or any chemical effect that occurs between
the materials of the product's construction and fluids that come into
contact with the product's internals.
Call our toll free Technical Service Hot Line, 1-800-888-3743, if you
have questions regarding product operation or repair.
ORDERING SPARE PARTS
Spare parts can be ordered from your local distributor. Always refer
to pump model number to avoid error.
OTHER FINISH THOMPSON PRODUCTS
Drum Transfer Pumps, available in sanitary construction, stainless
steel, polypropylene, PVDF, and CPVC, are capable of flows to 40
gpm, discharge heads to 300 feet and viscosities to 100,000 cP.
Portable Mixers for turbine mixing and blending handle viscosities
to 1,000 cP with gentle, non-vortexing circulation. Available in 316
stainless steel.
Centrifugal Pumps, in polypropylene, PVDF, 316 stainless steel, and
cast ductile iron are offered in mag drive sealless or mechanical seal
models. Pumps are capable of 330 gpm, up to 325 feet discharge
head, and 220
F (104
C) maximum.
o
o
Service 800-888-3743
P/N J103242 Rev. 19, 2/27/2019
12
Simply provide the model number,
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