Making Debugging Preparations; How To Use The Document; How To Obtain Help From Website; Ways To Contact Huawei - Huawei OceanStor 2000 V3 Series Features Manual

OceanStor V3 Series
HyperMetro Feature Guide for File
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A.1.2 Making Debugging Preparations
When you contact Huawei for help, the technical support engineer of Huawei might assist you
to do certain operations to collect information about the fault or rectify the fault directly.
Before contacting Huawei for help, you need to prepare the boards, port modules,
screwdrivers, screws, cables for serial ports, network cables, and other required materials.
A.2 How to Use the Document
Huawei provides guide documents shipped with the device. The guide documents can be used
to handle the common problems occurring in daily maintenance or troubleshooting.
To better solve the problems, use the documents before you contact Huawei for technical
support.
A.3 How to Obtain Help from Website
Huawei provides users with timely and efficient technical support through the regional
offices, secondary technical support system, telephone technical support, remote technical
support, and onsite technical support.
Contents of the Huawei technical support system are as follows:
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You can query how to contact the regional offices at http://support.huawei.com/enterprise/.
A.4 Ways to Contact Huawei
Huawei Technologies Co., Ltd. provides customers with comprehensive technical support and
service. For any assistance, contact our local office or company headquarters.
Huawei Technologies Co., Ltd.
Address: Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of
China
Website:
Issue 05 (2018-01-30)
Measures taken after the fault occurs and the related results
Troubleshooting level and required solution deadline
Huawei headquarters technical support department
Regional office technical support center
Customer service center
Technical support website:
http://enterprise.huawei.com/
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
http://support.huawei.com/enterprise/
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