Star Micronics Rainbow NX-1000C User Manual page 62

TROUBLESHOOTING
.If
the printer doesn't print:
• Check the Power and On Line indicators. Both must be on.
• Check that the interface cable is securely plugged in at the computer and
printer ends.
• Make a test print. (Turn power OFF, hold the On Line or Paper Feed
switch down, then turn power ON.) If the test print succeeds, the problem
is not with the printer; try a different printing command, or try using a
different cable. If the test print fails, have the printer checked by a qualified
serviceman.
• If fanfold paper becomes stuck:
• Turn power off, take off the rear cover, remove the paper, and reload
the paper as described in Chapter 1.
• Make sure the paper is placed so that it feeds into the printer straight.
• If label paper becomes stuck:
• Have a qualified serviceman remove any label paper that adheres inside
the printer. Do not attempt to remove it yourself.
• Avoid using label paper with any exposed adhesive areas.
• If printing is faint, incomplete, or unclear:
• Check that the ribbon cartridge is installed correctly. If the ribbon
cartridge is old, replace it.
• Adjust the printing gap. See Chapter 1.
• If ribbon replacement or gap adjustment does not solve the problem,
replace the print head.
• If all text is printed on the same line:
• Set DIP switch 1 to the ON (back) position.
• If line spacing is twice as wide as expected:
• Set DIP switch 1 to the OFF (front) position.
• If you can't print to the end of the page:
• This is normal. The printer's paper-out detector detects the end of the
paper and stops printing about an inch above the end.
• You can make the printer ignore the paper-out detector by setting DIP
switch 2 to the OFF (front) position.
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