Warranty Information - Arris SURFboard SBV3202 User Manual

Warranty Information

SURFboard SBV3202 Telephony Modem
ARRIS Enterprises, LLC ("ARRIS")
Retail Purchasers: If you purchased this Product directly from ARRIS or from an authorized
ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the
Product, excluding Software, will be free from defects in materials and workmanship under
normal use, and (B) with respect to Software, (i) the media on which the Software is
provided will be free from defects in material and workmanship under normal use, and (ii)
the Software will perform substantially as described in its documentation. This Limited
Warranty to you, the original end user customer, continues (A) for Software and the media
upon which it is provided, for a period of ninety (90) days from the date of purchase from
ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a
period of two (2) years from the date of purchase from ARRIS or from an authorized ARRIS
reseller. To take advantage of this Limited Warranty or to obtain technical support, you must
call the ARRIS toll-free telephone number 1-877-466-8646. Technical support charges may
apply. ARRIS' sole and exclusive obligation under this Limited Warranty for retail sales shall
be to repair or replace any Product or Software that does not meet this Limited Warranty. All
warranty claims must be made within the applicable Warranty Period.
Cable Operator or Service Provider Arrangements. If you did not purchase this Product
directly from ARRIS or from a ARRIS authorized retail reseller, ARRIS does not warrant this
Product to you, the end-user. A limited warranty for this Product (including Software) may
have been provided to your cable operator or Internet Service Provider ("Service Provider")
from whom you obtained the Product. Please contact your Service Provider if you
experience problems with this Product.
General Information. The warranties described in this Section shall not apply: (i) to any
Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling,
improper transport, improper storage, improper use or application, improper installation,
improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which result
from normal wear and tear under ordinary use, and do not affect the performance or use of
the Product. ARRIS' warranties apply only to a Product that is manufactured by ARRIS and
identified by ARRIS owned trademark, trade name or product identification logos affixed to
the Product. ARRIS does not warrant to you, the end user, or to anyone else that the
Software will perform error free or without bugs.
PN 365-095-32810 x.2
© 2018 ARRIS Enterprises, LLC. All rights reserved.
SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide
Chapter 8
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