Contact Information; Global Service Policy; Warranty Policy - Advantech EPD Series User Manual

5.2

Contact Information

Below is the contact information for Advantech customer service.
Region/Country
America
Brazil
Mexico
Europe (Toll Free)
Singapore & SAP
Malaysia
Australia (Toll Free)
China (Toll Free)
India (Toll Free)
Japan (Toll Free)
Korea (Toll Free)
080-363-9495
Taiwan (Toll Free)
Russia (Toll Free)
On the other hand, you can reach our service team through below website, our tech-
nical support engineer will provide quick response once the form is filled out:
http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&sub-
ject=Technical+Support
5.3

Global Service Policy

5.3.1

Warranty Policy

Below is the warranty policy of Advantech products:
5.3.1.1 Warranty Period
Advantech branded off-the-shelf products and 3rd party off-the-shelf products used to
assemble Advantech Configure to Order products are entitled to a 2 years complete
and prompt global warranty service. Product defect in design, materials, and work-
manship, are covered from the date of shipment.
All customized products will by default carry a 15 months regional warranty service.
The actual product warranty terms and conditions may vary based on sales contract.
All 3rd party products purchased separately will be covered by the original manufac-
turer's warranty and time period, and shall not exceed one year of coverage through
Advantech.
Contact Information
1-888-576-9688
0800-770-5355
01-800-467-2415
00800-2426-8080
65-64421000
1800-88-1809
1300-308-531800-810-0345
800-810-8389Sales@advantech.com.cn
1-800-425-5071
0800-500-1055
080-363-9494
0800-777-111
8-800-555-01-50
101 EPD-023 User Manual