After-Sales Service - Grohe Sensia ARENA 39355SH0 User Manual

 After-Sales Service
1. Before requesting professional repairs
If problems cannot be solved by following the steps in "FAQ", contact GROHE for further instructions.
should also be contacted in the following situations.
• If you have additional questions that are not addressed in this manual.
• If the power cord is damaged or the outlet is loosen.
• The outlet, power plug, or cord is overheating.
If the above conditions are left as-is, an unexpected accident may occur. Be sure to consult GROHE.
NOTE:
• Never disassemble or modify this product, as this may result in electric shock, fire, and/or injuries. In addition,
disassembly of the product will void the warranty.
• If water is leaking from the seat unit or the water supply system, turn off the power breaker or removing the power plug
from the outlet, as this may result in electric shock, fire, or floor flooding.
• If the seat unit or power cord are damaged (abnormal noise, odor, smoke, high temperatures, cracking, or water
leakage occurs), turn off the power breaker or removing the power plug from the outlet immediately, and have the part
repaired. Never use any defective parts, as this may result in electric shock or fire.
2. See your warranty card
This product comes with a warranty card. Be sure to thoroughly read the warranty statement, which can be found on the
Warranty Card supplied with this product. Keep your proof of purchase (typically the sales receipt from your GROHE dealer)
where it can be accessed easily.
Warranty Period : 2 years from purchase (plus 1 additional year subject to product registration)
Read the warranty statement to clarify which items are covered under the warranty, and which items are not covered under
the warranty.
3. Requesting repairs
IF YOU HAVE ANY QUESTIONS, OR PARTS ARE DAMAGED OR MISSING, PLEASE DO NOT CONTACT, OR RETURN
THIS PRODUCT, TO THE STORE. PLEASE CONTACT YOUR LOCAL CUSTOMER SERVICE REPRESENTATIVE. WE
CAN TAKE CARE OF ANY QUESTION OR ISSUES YOU MAY HAVE.
Within the warranty period
When requesting warranty service, be sure to present the warranty card. The repair depends on the statement of the
warranty card.
Outside the warranty period
If service is requested outside of the warranty period, the cost of service is the responsibility of the product owner. Service
charges include a technical service fee, travel expenses, and parts costs.
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After-Sales Service

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